Symptoms
A backup operation fails with this error message:
| error 0x10c442: Failed to start creating the volume snapshot.
| line: 0x3fec04e376b8a1c5
| file: k:\3539\fdisk\win_snapshot.cpp:1231
| function: win_snapshot_core::CallSbLock
| $module: arx_agent_fork_vsa64_3539
|
| error 0x9: The shadow copy provider had an unexpected error while trying to process the specified operation.
| line: 0x2aacb7b2ab852ac
| file: k:\3539\fdisk\ver2\arch\windows\win_errors.cpp:40
| function: Fdisk::AddKstatusError
| code: 0x8004230f
| $module: arx_agent_fork_vsa64_3539
2. You have a 3rd party backup solution - StorageCraft ShadowProtect - installed on the machine along with Acronis software.
3. You check the snapapi logs of the backup operation and find the following text:
[20170328-031651-806][SnapAPI][T] Installed VSS providers:
[20170328-031651-890][SnapAPI][T] {24602736-BED9-4619-91B0-243447C6409C} type 2 [StorageCraft Volume Snapshot Software Provider]
[20170328-031651-890][SnapAPI][T] {89300202-3CEC-4981-9171-19F59559E0F2} type 4 [Microsoft File Share Shadow Copy provider]
[20170328-031651-890][SnapAPI][T] {B5946137-7B9F-4925-AF80-51ABD60B20D5} type 1 [Microsoft Software Shadow Copy provider 1.0]
[20170328-031652-077][SnapAPI][T] VSS providers for volume \\?\Volume{3edffc71-ab8d-11e6-93e7-806e6f6e6963}\:
[20170328-031652-078][SnapAPI][T] {24602736-BED9-4619-91B0-243447C6409C} type 2 [StorageCraft Volume Snapshot Software Provider]
[20170328-031652-078][SnapAPI][T] {B5946137-7B9F-4925-AF80-51ABD60B20D5} type 1 [Microsoft Software Shadow Copy provider 1.0]
Cause
When Acronis Backup attempts to create a snapshot, it calls for an incorrect VSS provider (StorageCraft Volume Snapshot Software Provider) and eventually process fails.
Solution
In backup plan settings, select the Use Microsoft Software Shadow Copy provider option.
- In backup plan, click the gear icon to open settings.
- Under Volume Shadow Copy Service (VSS), select Use Microsoft Software Shadow Copy provider:
Tags:
- 0xbd28fdbd64edb8fb
- 0x3fec04e376b89d87
- 0x3fec04e376b8a1c6
- 0x3fec04e376b8a243
- 0xa5695862aaf8e7c7
- Failed to start creating the volume snapshot
- StorageCraft
- ShadowProtect
- The shadow copy provider had an unexpected error while trying to process the specified operation
- 0x2aacb7b2ab852ac
- 0x3fec04e376b8a1c5
- 0xe24f93d0b8d8c99e