60157: Acronis Backup Cloud: "GXT: The item provider has skipped the report of an item with key" error

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Applies to:

Symptoms

You are backing up several virtual machines with Acronis Agent for Hyper-V (installed on the Hyper-V host) or Acronis Agent for VMware (Windows) installed on a Windows machine connected to the ESX(i) host.

The backup plan is applied to a group of machines.

In a while, you receive an error message or an email notification about the error:

Error code: 58
Module: 307
LineInfo: 0xC37471CEFFA18278
Fields: {"$module":"agent_protection_addon_vsa64_3917"}
Message: No backup items were resolved: ('500EC4AF-FFF4-A630-17E6-FBB30CFD4DC3','mms::vm::machine') GXT: The item provider has skipped the report of an item with key '('500EC4AF-FFF4-A630-17E6-FBB30CFD4DC3','mms::vm::machine')'.

Cause

This error means that a virtual machine was disconnected (deleted or migrated) from the original host, while it is still listed in the backup plan.

This is a known issue with agentless backup of virtual machines; the backup plan is not automatically revoked once the machine is no longer present in the environment.

Solution

Revoke and then re-apply the backup plan to the host.

More information

The issue will be fixed with one of the future releases.

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