60132: Acronis Backup Cloud: incorrect partition is mounted

Translate to:

Applies to:

Symptoms

You have a local backup file and you want to mount it in read-only mode as a local drive to browse the archive or to restore the data from it.

After you mount the volume, you go to browse it.

Contents of the Volume are not what you have expected but some system files.

Cause

This is a known issue with the backups that contain partitions like System Reserved, Boot and any other volumes without an assigned letter to it (unlike C: partitons and others)

Solution

Acronis development team is working on the issue.

As workaround, mount the volume using Acronis command-line utility:

  1. Open elevated Command Prompt: Start -> in Search, type cmd -> right-click cmd.exe and select Run as Administrator. Administrative Command Prompt opens.
  2. Optional: using the cd command, navigate to the directory where the backup is located. This step is not required, but helps to select the TIB file by using TAB instead of typing it.
  3. List backups by issuing:
    acrocmd list backups --output=raw --loc=<location of the backup> --arc=<name of the TIB file, select it by using TAB, erase the .TIB extention as on screenshot>

    the --output=raw parameter will give you a convenient looking table of contents of the TIB archive - the slices that you wish to recover
  4. Note the GUID of the slice your want to recover.
  5. List contents of the slice by issuing (if the archive is encrypted, add --password=<your password> withouth the brakets after --arc=<name of the TIB>, reference article):
    acrocmd list content --output=raw --loc=<location of the backup> --arc=<name of the TIB file, select it by using TAB, erase the .TIB extention as on screenshot> --backup=<GUID of the slice that you want to mount>

    On the screenshot 2 I have highlighted differences in the line of text in comparison to the previous one with yellow color, Circled system partitions with red and marked the desired volume with green. 
  6. Locate the volume you want to recover and note its number (in the first column).
  7. Mount the volume by issuing (don't forget to specify the password if the archive is encrypted):
    acrocmd mount --output=raw --loc=<location of the backup> --arc=<name of the TIB file, select it by using TAB, erase the .TIB extention as on screenshot> --backup=<GUID of the slice that you want to mount> --volume=<volume number you noted in step 6>

In may take up to 30 minutes to actually mount the volume and there is no progress bar, just wait until the message confirming successful opration completion appears and the volume is mounted.

Tags: 

You are reporting a typo in the following text:
Simply click the "Send typo report" button to complete the report. You can also include a comment.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
11 + 8 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.