60108: Acronis Backup 12.5: synchronization with Acronis account fails

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Applies to: 


  1. You open Acronis Backup web console and navigate to Settings -> Licenses.
  2. You click Sync.
  3. The error appears:
    Acronis account xxx synchronization failed


Windows Linux
  • On the machine where Acronis Management Server is installed, open elevated command prompt: Start -> Search -> type cmd -> right-click cmd.exe and click Run as administrator.
  • Start Acronis Shell by issuing:
    "C:\Program Files\Acronis\PyShell\bin\acropsh.exe"

On the machine where Acronis Management Server is installed, start Acronis shell by issuing:
sudo /usr/sbin/acropsh

(!) /usr/sbin/acropsh must be run with root priveledges (su or sudo or log in as root)

  1. Run the following commands (identical for Windows and Linux):
    import socket
    s = socket.socket(socket.AF_INET, socket.SOCK_STREAM)
    s.connect(('', 443))
    If you get no response, this means that the connection was established without issues:

    Otherwise, you see a connection error:
  2. Run the following commands to verify connection to the second IP address of Acronis account server
    s = socket.socket(socket.AF_INET, socket.SOCK_STREAM)
    s.connect(('', 443))

In most cases, if you see a connection error, you should check your firewall and make sure you can connect to Acronis account server using port 443. You can check open ports with the telnet command.

In case the connection can be established, contact Acronis Customer Central for further troubleshooting.

Please collect the following diagnostic information before contacting Acronis Customer Central:

1. Screenshot of the error.

2. System information  from the machine where the error occurs.


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