Acronis Storage/Acronis Storage Gateway: how to re-register Service Provider hosted storage

Introduction

As a service provider using Acronis Backup Cloud solution you can have a hybrid storage organized for storing backups (such as Acronis Storage or Acronis Storage Gateway).

There may be a situation requiring you to re-register the hybrid storage. Below are instructions on how to perform this operation for different versions of Acronis Storage.

Description

Acronis Storage Gateway:

Acronis Storage Gateway

1. Open machine's terminal.

2. Execute following command with root privileges (make sure to use UID used initially):
acronis-storage-registration -u USERNAME -p PASSWORD -s HOST -a GATEWAYADDRESS -i "UID" -o "/etc/pki/tls/certs/Acronis/storage/"

where

USERNAME is partner administrator login

PASSWORD is partner administrator password

HOST is the web address of Acronis Backup Cloud management console (cloud.acronis.com by default)

GATEWAYADDRESS is the public DNS name and port of this gateway, as specified in the gateway configuration (for example, storage.example.com:44445)

UID is a name of the storage that will be displayed on the Storage tab of the Acronis Backup Cloud management console.

Hint: to make sure same UID is used you may find initial registration command by executing following command:

# history | grep acronis-storage-registration

3. Ignore the "HTTP Error 404: Not Found" error message.

4. Set correct ownership to the folder with certificates:

chown -R acronis:acronis /etc/pki/tls/certs/Acronis/storage/

Acronis Storage 1.5:

1.5

1. Make sure that all MDS nodes have outgoing connection to Acronis Backup Cloud ( e.g, ping to cloud.acronis.com is successful).

2. Open Storage's management console and log in to management console:

3. Open the Settings tab -> Acronis BaaS integration -> Enter your partner administrator password and click Connect:

4. Wait until certificate is updated.

Please note that it may take up to half an hour.

Acronis Storage 2.x:

2.2

1. Open Storage's management console and log in with your credentials:

2. Click Services -> Acronis Backup Gateway -> Update Certificate:

3. Enter your cloud console address (cloud.acronis.com by default) and partner administrator credentials:

4. If all is done correctly, a record about certificate renewal appears in audit log on the Audit log tab:

5. Execute following command in terminal of all nodes with Acronis Backup Gateway role:

# service vstorage-abgw restart

<2.2

1. Update to 2.2 as described in this guide.

2. Follow steps for 2.2

---OR---

If update to 2.2 is not possible:

1. Log in to any node's with Acronis Backup Gateway role terminal

2. Execute following commands:

# cd /mnt/vstorage/vols/acronis-backup/certs/

# vstorage-abgw-register register -s `cat .abgw.account-server` -a <storage_dns_name> -u <admin_account> -d . -c

Please make sure command has a dot at the end.

Where:

<storage_dns_name> is storage's name in Acronis Backup Cloud

<admin_account> is partner administrator user login

After executing second command system will prompt you for partner administrator's password - please enter it.

If # cd /mnt/vstorage/vols/acronis-backup/certs/ gives an error you are logged in to node without required role

3. Execute following command on all nodes with Acronis Backup Gateway role:

# service vstorage-abgw restart

More information

Acronis Backup Cloud: Troubleshooting Acronis Storage Registration Issues

Knowledge Base

59997: Acronis Storage/Acronis Storage Gateway: how to re-register Service Provider hosted storage

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Introduction