Symptoms
- You are backing up data to a network share, and Validation is enabled in the backup plan.
- A recovery point is created, however, during the validation operation the target network share became temporary unavailable.
- The process hangs at 89% and you see an "Interaction required" message in the Status column:
- When you click the activity to see details, it says:
Network location is unavilable at the moment. - When you click Retry, it gives you an error message:
Cannot resume a command because it is not paused.
------------------------
Error code: 4
Module: 249
LineInfo: 0xD9612B4AAEBB8E3F
Fields: {"$module":"zmq_infra_vsa64_3917"}
Message: ASYNC: Unidentified job.
------------------------
Error code: 10
Module: 183
LineInfo: 0xE644DBDF87C8C8E2
Fields: {"$module":"mms_vsa64_3917"}
Message: Cannot resume a command because it is not paused.
Cause
This is a known issue with backup to a network share with enabled validation.
Solution
The issue has been fixed in version 7.7. Please update to the latest build.
As workaround:
- Make sure the network share is availabe.
- Open the activity and navigate to the sub-activity that requires interaction.
- Press retry in that activity:
Validation should continue.