Symptoms

1. You are backing up data to a network share, and Validation is enabled in the backup plan.
2. A recovery point is created, however, during the validation operation the target network share became temporary unavailable.
3. The process hangs at 89% and you see an "Interaction required" message in the Status column:
   
4. When you click the activity to see details, it says:
   Network location is unavilable at the moment.
5. When you click Retry, it gives you an error message:
   Cannot resume a command because it is not paused.
   ------------------------
   Error code: 4
   Module: 249
   LineInfo: 0xD9612B4AAEBB8E3F
   Fields: {"$module":"zmq_infra_vsa64_3917"}
   Message: ASYNC: Unidentified job.
   ------------------------
   Error code: 10
   Module: 183
   LineInfo: 0xE644DBDF87C8C8E2
   Fields: {"$module":"mms_vsa64_3917"}
   Message: Cannot resume a command because it is not paused.

Cause

This is a known issue with backup to a network share with enabled validation.

Solution

The issue has been fixed in version 7.7. Please update to the latest build.

As workaround:

1. Make sure the network share is availabe.
2. Open the activity and navigate to the sub-activity that requires interaction.
3. Press retry in that activity:
   

Validation should continue.