Issue

When configuring Products in WHMCS, you have 2 options available:

1. Provide credentials on order placement.
2. Receive an activation email.

If the first option is selected, a form in online store is displayed.

There is a known issue in WHMCS 7.2 (#CORE-11375) that this form is not shown.

Solution

Use one of these workarounds:

1. Use the Send activation email option.

2. Configure the form as described below:
Limitation: the form will always be shown in EN localization.

1. Go to Product/Services.
2. Open the group with Acronis products for editing.
3. In Order Form Template, select Acronis Cyber Backup service.
4. Click Save Changes.

After having these changes confirmed on the configuration product page, our page will be showing correct custom fields.