59868: Acronis Cyber Backup 12.5: email notifications are not sent for successful backup after upgrade from v.12

Also read in:

use Google Translate

Last update: Fri, 2020-05-01 06:16

Symptoms

  1. You have been using Acronis Cyber Backup 12.
  2. In version 12, you have configured email notifications.
  3. You have upgraded to version 12.5.
  4. You do not receive email notifications.

Cause

Issue in the product.

Solution

The issue has been fixed in Update 1 (build 7641), please update to the latest build.

As workaround without updating, do the following:

  1. On the machine with Acronis Management Server, download and unpack the delete_counter.py script.
  2. Open Command prompt: Start -> in Search, type cmd.exe and press Enter.
  3. Issue:
    "C:\Program Files\Acronis\PyShell\bin\acropsh.exe" <path>\delete_counter.py
    where <path> is the path to the folder where you have unpacked the delete_conuter.py script
  4. Restart Acronis Service Manager Service: Start -> in Search, type services.msc and press Enter -> locate Acronis Service Manager Service and click Restart service.