59861: Acronis Backup 11.7: Windows 10 Creators crashes with UNEXPECTED_KERNEL_MODE_TRAP BSOD in win32kfull.sys or win32kbase.sys

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Applies to: 

Symptoms

  1. You have updated a Windows 10 machine with Acronis Agent to Windows 10 Creators.
  2. During backup with a centralized backup plan, agent machine's OS is crashing and BSOD with the following message is shown:
    UNEXPECTED_KERNEL_MODE_TRAP (win32kfull.sys)
    or
    UNEXPECTED_KERNEL_MODE_TRAP (win32kbase.sys)

Cause

OS crash is happening due to an issue of Microsoft Windows (classified by Microsoft as bug 11587461).

Solution

The issue has been fixed in KB4025342 (OS Build 15063.483) update. See Release Notes, download the update and install it.

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