This article provides instructions for upgrade to Acronis Cyber Backup 12.5 Advanced from previous versions of Acronis Backup Advanced.

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Upgrade paths

The following table describes the supported direct upgrade paths. In general, this means that the Acronis Cyber Backup 12.5 Advanced installer will upgrade the product directly during installation.

Upgrade of standard and stand-alone editions is described in this article.

Prerequisites

Changes in supported environments and feature set

• Acronis Management Server and Acronis Storage Node cannot be installed on:
  • 32-bit operating systems
  • Windows XP
  • Windows Vista
  • Windows Server 2003
• Agents cannot be installed on Windows 2000. You can back up these machines with Acronis bootable media.
• Microsoft Exchange 2003 is no longer supported.
• Single Copy Cluster (SCC) for Exchange 2007, and Cluster Continuous Replication (CCR) for Exchange 2007 are not supported.
• FTP is deprecated in Acronis Cyber Backup 12.5, we recommend using SFTP instead.
• The “Removable Media Mode” option for RDX drives planned for future updates.
• The "Export a VM as a set of files" option is planned for future updates.

Scope of direct upgrade

During direct upgrade, this data is trasferred:

• List of agents registered on the Management Server
• Group definitions and membership
• Backup plans and their assignment
• Default and per-plan backup options
• Vaults
• Local plans become centralized.

This data is not transferred:

• History: activities, alerts, logs etc. All this information is simply discarded
• Alert settings
• Management server and Machine settings
• Any setting that is not supported, like FTP backup locations. In these cases, the backup plan is still transferred, but the schedule is disabled.
• ASRM is deactivated. Reactivate ASRM manually after upgrade.
• Validation on schedule. Create a new Validation plan after upgrade.
• Application backup plans might require recreating.
• Exchange backup plans require reassigning them to Exchange databases.

Mapping of backup schemes

During the upgrade, the compatible backup plans and settings will be kept. Log events and incompatible settings will be discarded. We recommend that you inspect the backup plans after the upgrade, check the settings, and enable schedule if necessary.
The following table summarizes information about backup scheme conversion. The backup plans will continue to back up to the same archives, unless otherwise specified.

Mapping of retention rules

Direct Upgrade

Upgrade from Acronis Backup 12

Acronis Cyber Backup 12.5 is available as an update to Acronis Backup 12 users. Follow this article to install the new build. Advanced functionality is available only with the Acronis Cyber Backup Advanced license.

Upgrade from Acronis Backup 11.7/11.5

There are 2 upgrade methods: side-by-side upgrade and in-place upgrade. During a side-by-side upgrade, you install v.12.5 management server on a separate machine and import configuration of the previous version. During an in-place upgrade, you run v.12.5 installation package directly on the machine where v.11.7 management server is installed.

We recommend making a backup of the machine with the v.11.7 management server installed before starting upgrade.

Upgrade from Acronis Backup 11.7/11.5 Advanced: side-by-side

Install server components on a separate machine and perform export/import from the previous version. This method is recommended for large environments or in case the machine where v. 11.7 management server and storage node are installed cannot host v. 12.5 management server.

As a precautionary measure, we recommend to collect a system report from the machine where Acronis Backup 11.7/11.5 is installed before starting upgrade procedure. See this article for details.

1. Download and install Acronis Cyber Backup 12.5 (Build 11010) on a new machine.
   • 32 bit - click here to download
   • 64 bit - click here to download
2. On the machine with v. 12.5 management server, navigate to C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common
3. Copy dml_migration.exe to the machine with v. 11.7 management server.
4. Export Acronis management server configuration:
   1. Open Command Prompt: Start -> search -> type cmd.exe and press Enter.
   2. Navigate to the folder where dml_migration.exe is saved. For example, if it is saved on C:\, issue:
      cd C:\
   3. Issue:
      dml_migration.exe export <ams-address> <username> <password> <data-package>
      where <ams-address> is the address of your v. 11.7 management server
      <username> is the username of Acronis Management Server administrator and <password> is this user's password
      <data-package> is the resulting configuration package
5. Copy the exported configuration package to the machine with v. 12.5 management server.
6. Import configuration into the new v. 12.5 management server:
   1. Open Command Prompt: Start -> search -> type cmd.exe and press Enter.
   2. Navigate to the folder where dml_migration.exe is saved:
      cd "C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\"
   3. Issue:
      dml_migration.exe import <data-package> <ams-address> <username> <password> 
      where <ams-address> is the address of your v. 12.5 management server
      <username> is the username of Acronis Management Server administrator and <password> is this user's password
      <data-package> is the resulting configuration package
   4. After migration, make sure that agents and groups have been imported correctly.
7. Once Acronis Management Server configuration is migrated to Acronis Cyber Backup 12.5 Build 11010, you can download the latest available build of Acronis Cyber Backup 12.5 and update the new Acronis Management Server to this build. The remaining components can be upgraded directly to the latest build of Acronis Cyber Backup 12.5
8. Run Acronis Cyber Backup 12.5 installation file on the machine where Acronis Storage Node, if any, is installed and follow on-screen instructions. After upgrade, make sure that vaults (named 'locations' in v.12) have been transferred.
9. Once management components are upgraded, you can plan upgrading Agents. Version 11.7 agent continue working with the old management server until you upgrade them to version 12.5 and specify the new management server.

Now both management servers have the same configuration and you can gradually migrate Agents to the new configuration.

Upgrade logs are located in C:\ProgramData\Acronis\UpgradeTool

Upgrade from Acronis Backup 11.7/11.5 Advanced: in-place

Run setup on machine where previous version of Backup is installed to perform direct upgrade. This method is recommended for a single machine or a small environment.

As a precautionary measure, we strongly recommend to collect a system report from the machine where Acronis Backup 11.7/11.5 is installed before starting upgrade procedure. See this article for details.

1. On the machine where Acronis Management Server is installed, run Acronis Cyber Backup 12.5 installation file and follow the on-screen instructions. After upgrade, make sure that groups, agents, and plans have been transferred.
2. Once Acronis Management Server is upgraded, run Acronis Cyber Backup 12.5 installation file on the machine where Acronis Storage Node, if any, is installed and follow on-screen instructions. After upgrade, make sure that vaults (named 'locations' in v. 12.5) have been transferred.
3. Once Acronis Storage Node is upgraded, upgrade Acronis agents either remotely from the Management server or locally on the Agent machines. After upgrade, make sure that agents are online in the management server and plans are assigned to the machines. Manually correct any plans that had their settings discarded. Create separate plans where necessary to recreate things like scheduled validation or replication (see the Plans tab in Acronis Cyber Backup console).

Manual Upgrade

In general, if the product is unsupported for a direct upgrade, we recommend uninstalling your existing version and installing Acronis Cyber Backup 12.5.

Alternatively, you need to upgrade to Acronis Backup Advanced 11.7 first, and then upgrade to Acronis Cyber Backup 12.5.

Upgrade from Acronis Backup & Recovery 11 and 10 Advanced

It is not possible to upgrade directly from versions 10 and 11 of Acronis Backup and Recovery. If you want to upgrade to Acronis Cyber Backup 12.5, you will have to first upgrade to 11.7. However, archives from these versions are compatible for restoration and can be used from both the Web console and the bootable media of Acronis Cyber Backup 12.5.

True Image Enterprise 9.7 and below

True Image Enterprise cannot be upgraded to Acronis Cyber Backup 12.5 directly and archives created with this version are not guaranteed to be compatible for restoration.

Upgrading Acronis Cloud Storage

During upgrade from Acronis Backup 11.5/11.7 Advanced to Acronis Cyber Backup 12.5 Advanced your cloud archives are migrated to a new infrastructure.

You need to migrate your cloud archives manually in these cases:

1. You have been using Acronis Backup & Recovery 11.
2. Automated migration during upgrade from Acronis Backup 11.5/11.7 Advanced failed.

Case 1: You have been using Acronis Backup & Recovery 11

1. Download the migrate_archives tool to a Windows machine and unpack it to C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common. In case you are using Linux-based installation, the directory is /usr/lib/Acronis/BackupAndRecovery/. Migration tool should be already available there: migrate_archives.
2. Stop Acronis Managed Machine Service: Start -> Search -> services -> locate Acronis Managed Machine service and stop it.
3. On the Windows machine, open Command prompt: Start -> search -> cmd
4. Navigate to the directory where you have unpacked the tool. Use the cd command.
5. Execute this command to migrate all machines registered in your Acronis cloud account:
   migrate_archives --account=<Acronis account> --password=<password> --subaccounts=all
   where <Acronis account> is your account in Acronis cloud and <password> is the password for this account.

   To migrate archives of the current machine only, execute on this machine:
   migrate_archives --account=<Acronis account> --password=<password>

   Alternatively you can view the list of all subaccounts in your Acronis cloud account, and then migrate specific subaccounts only.
   migrate_archives --cmd=getAllSubaccounts --account=<user> --password=<pass>
   migrate_archives --account=<Acronis account> --password=<password> --subbaccounts=<subaccount_id>
   where <subaccount_id> is the subaccount you have selected from the list.

6. Start Acronis Managed Machine Service: Start -> Search -> services -> locate Acronis Managed Machine service and start it.

Case 2: Automated migration during upgrade from Acronis Backup 11.5/11.7 Advanced failed

1. The tool migrate_archives.exe is available on any machine where Acronis Cyber Backup 12.5 is installed: C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common. Linux: /usr/lib/Acronis/BackupAndRecovery/
2. Stop Acronis Managed Machine Service: Start -> Search -> services -> locate Acronis Managed Machine service and stop it.
3. On the Windows machine, open Command prompt: Start -> search -> cmd
4. Navigate to the directory where you have unpacked the tool. Use the cd command. If Acronis Management Server (v.12.5) is installed on the machine, start the tool from C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common
5. Execute this command to migrate all machines registered in your Acronis cloud account:
   migrate_archives --account=<Acronis account> --password=<password> --subaccounts=all
   where <Acronis account> is your account in Acronis cloud and <password> is the password for this account.

   To migrate archives of the current machine only, execute on this machine:
   migrate_archives --account=<Acronis account> --password=<password>

   Alternatively you can view the list of all subaccounts in your Acronis cloud account, and then migrate specific subaccounts only.
   migrate_archives --cmd=getAllSubaccounts --account=<user> --password=<pass>
   migrate_archives --account=<Acronis account> --password=<password> --subbaccounts=<subaccount_id>
   where <subaccount_id> is the subaccount you have selected from the list.

6. After completing these steps, issue this command to finish migration:
   migrate_archives --cmd=finishUpgrade --account=<Acronis account>
7. Start Acronis Managed Machine Service: Start -> Search -> services -> locate Acronis Managed Machine service and start it.