59768: Acronis products: "Acronis Cloud Storage Subscription is 100% full" email messages while free space is available

Symptoms

You receive an email stating that your Acronis Cloud Storage is full:
Acronis Cloud Storage Subscription is 100% full

When you check in your account, you can see free space available.

Cause

Reporting issue.

Solution

This was a one-time problem. The issue has been fixed on May 17, 2017.

More information

If your account also indicates reaching the storage limit, consider removing unnecessary backups to free up space or purchasing additional space.

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