Why this alert is displayed:
This alert notifies you that the machine has been offline for the specified number of days and might not have been protected.
When the alert is deactivated:
This alert is deactivated as soon as the machine is back online.
How to troubleshoot:
- Check if the agent is expected to be offline (for example, it is a notebook that is outside the Management Server network).
- If the agent should not be offline, make sure Acronis Managed Machine Service is running: Start -> Search -> services.msc -> locate Acronis Managed Machine Service and check its status. Start the service, if it is stopped.
- Contact Acronis Customer Central, if you need assistance.