59752: Acronis Cyber Backup: "Machine is offline for more than X days" alert

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Last update: 19-01-2022

Why this alert is displayed:
This alert notifies you that the machine has been offline for the specified number of days and might not have been protected.

When the alert is deactivated:
This alert is deactivated as soon as the machine is back online.

How to troubleshoot:

  1. Check if the agent is expected to be offline (for example, it is a notebook that is outside the Management Server network).
  2. If the agent should not be offline, make sure Acronis Managed Machine Service is running: Start -> Search -> services.msc -> locate Acronis Managed Machine Service and check its status. Start the service, if it is stopped.
  3. Contact Acronis Support, if you need assistance.