59712: Acronis Cyber Backup 12.5: server subscription license is not valid on virtual host after upgrade from v.11.7

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Symptoms

  1. You have been using Acronis Cyber Backup 11.7 for Server Subscription or Acronis Cyber Backup Advanced 11.7 for Server Subscription on a virtual host (VMware, Hyper-V, etc.).
  2. You have received a free upgrade to Acronis Cyber Backup 12.5 Server or Acronis Cyber Backup 12.5 Advanced Server.
  3. This license is not accepted for backup of your virtual host.

Cause

Changes in licensing. An Acronis Cyber Backup (Advanced) 11.7 Subscription suited both a physical server and a virtual host. In Version 12.5, physical and virtual environments require dedicated licenses. A server license is automatically upgraded to a license for a physical host.

Solution

Please contact Acronis Customer Central to replace your Acronis Cyber Backup (Advanced) 12.5 Server with an Acronis Cyber Backup 12.5 (Advanced) Virtual Host subscription.