59689: Acronis True Image: how to move an activation to another computer

Issue

You need to reinstall the operating system, you have bought a new computer or laptop, or you want to protect another computer. You wonder whether you can user your Acronis True Image license on the new computer.

Solution

Yes, it is possible to transfer a license to a new computer or reactivate the product after system reinstallation.

1. If the old computer is still up and running, uninstall Acronis True Image from this computer.

2. Install Acronis True Image on the computer that needs protection.

3. Log in to your Acronis account to activate Acronis True Image on the new computer:

If your serial number is already registered in this account, the software detects and automatically acquires the license. If the serial number is not registered yet, click Enter serial number and manually specify your serial number.

4. You might see this error message:

The information about your old activation is in Acronis database, you need to cancel it and confirm activation on the new computer.

Click Resolve problem and follow on-screen instructions:

If you need help with moving activation, follow this step-by-step guide.

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