59586: Acronis True Image 2017: mobile backup pauses when device is in sleep mode

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Symptoms

Backup of an Android mobile device pauses once the device is locked.

Cause

Wi-Fi is turned off when in sleep mode.

Solution

Enable Wi-Fi usage while in sleep mode. You can find the setting in one of these ways:

The setting may vary depending on the manufacturer and Android version.
  1. Navigate to Settings -> Wireless & networks -> Wi-Fi settings -> Advanced -> Wi-Fi sleep policy.
  2. Set the setting to Never.

Or:

  1. Navigate to Settings -> Wi-Fi -> Menu -> Advanced.
  2. Set Keep Wi-Fi on during sleep to Always.
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