5958: Acronis True Image Home 2010: "Failed to create the scheduled task" Error Message

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Instructions on how to solve the issue

This article applies to:

  • Acronis True Image Home 2010
  • Acronis True Image Home 2010 Plus Pack
  • Acronis True Image Home 2010 Netbook Edition
  • Acronis Backup and Security 2010

Symptoms

Having scheduled a task or trying to do a backup you receive the below or a similar error message:

Failed to create the scheduled task

Cause

  1. The most frequent issue is that the Acronis Scheduler service and/or processes are not running properly. This service is responsible for executing scheduled tasks. See also Acronis Scheduler Manager;
  2. User account under which you are trying to schedule or run the task has limited privileges.

    If you have a blank password, leave the password field blank when creating the task.

Solution

  1. First of all, please make sure the two following Acronis services are started and their Startup type is set to Automatic:

    (!) There is no Acronis Nonstop Backup service in Acronis True Image Home 2010 Netbook Edition. If you have the netbook edition, please start the Acronis Scheduler2 Service only.

    (!) If Windows does not boot in normal mode and you need to back up your machine, please boot from Acronis Bootable Media. (In Windows Safe mode the operation will not work because Acronis services will be unavailable).

The issue should now be resolved. If Step 1 does not resolve the issue, please proceed to Step 2.

  • Make sure the user, under which you are trying to run the scheduled task, is a member of the Administrators group:

    In Windows XP Home, Windows Vista Home Basic/Premium, Windows 7 Starter Home Basic/Premium there is no Local Users and Groups available. Please skip to Step 4.

    1. Click Start ->Run;
    2. Type in compmgmt.msc and hit Enter;

    3. In the Computer Management window click Local Users and Groups -> Users;

    4. Right-click the user under which you are trying to run the task and select Properties. Click the Member Of tab. The Administrators group should be in the Member of list;

    5. If the user account is not a member of the Administrators group, add the account to the group:
      1. On the Member Of tab, click Add;
      2. In the Select Groups window type in Administrators and click Check Names:

      3. Click OK.
  • Make sure the Remote Procedure Call (RPC) service is Started and is Automatic:

    Hit Start-Run and type in services.msc

    If the service is not Started and Automatic, please make it so:

  • In Windows Vista or Windows 7, please enable the built-in Administrator account as described below and schedule the task using that account:
    1. Click Start, and type cmd;
    2. In the search results, right-click Command Prompt or cmd.exe, and select Run as administrator;
    3. When you are prompted by User Account Control, click Continue;
    4. In the command prompt, type net user administrator /active:yes, and press Enter;
    5. Type net user administrator [password], and press Enter

      where [password] is the password you would like to set to the administrator account.

    6. Type exit, and then press Enter;
    7. Log off the current user account.
  • More information

    If the issues is not resolved please contact Acronis Customer Central with a reference to this article and diagnostic information as described in Acronis True Image Home 2010: Generating System Report.

    See also Acronis True Image Home 2010: Acronis Services Are Not Started.

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