59556: Acronis Cyber Protect Cloud: how to disable or delete a tenant or a user

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Applies to: 

    Last update: 20-02-2023

    Follow this article, if you want do disable or delete a user/tenant in Acronis Cyber Protect Cloud

    Disabling a user

    By disabling a user:

    • notifications will not be sent to this user
    • credentials for this user will not be accepted for logging in to the Cyber Protection console

     

    To disable a user:

    1. In the management portal, navigate to Users.
    2. Hover over the user you want to disable and click the menu icon:
    3. Click Disable:
    4. Confirm your choice by clicking Disable once again.

     

    Deleting a user

    By deleting a user:

    • all machines associated with this user will be unregistered
    • all backup plans of all machines associated with this user will be revoked
    • all backup files available in cloud for machines associated with this user will be deleted

     

    To delete a user, it must be disabled first.

    1. In the management portal, navigate to Users.
    2. Hover over the user you want to delete and click the menu icon.
    3. Click Delete:
    4. Confirm your choice by clicking Delete once again.

     

    Disabling a tenant (client)

    By disabling a tenant:

    • the tenant and all its sub-tenants will be disabled, their services will be stopped
    • notifications will not be sent to any of the user in this tenant
    • credentials for all users in this tenant will not be accepted for logging in to the Cyber Protection console
    • billing of the tenant and its sub-tenants will be continued as their data will be preserved and stored in Acronis Cyber Protect Cloud
    • all API clients within the tenant and its sub-tenants will be disabled and all integrations using these clients will stop working

     

    To disable a tenant:

    1. In the management portal, navigate to Clients.
    2. Hover over the tenant you want to disable and click the menu icon:
    3. Click Disable:
    4. Confirm your choice by clicking Disable once again.

     

    Deleting a tenant

    By deleting a tenant:

    • the tenant and its sub-tenants will be deleted
    • all administrators available in this tenant and all its sub-tenants will be deleted
    • all users available in this tenant and all its sub-tenants will be deleted
    • all machines available in this tenant and all its sub-tenants will be unregistered
    • all services that were enabled within the tenant and its sub-tenants will be stopped
    • all backup plans under this tenant and all its sub-tenants will be revoked from machines available in this tenant and all its sub-tenants
    • all backup files available in cloud for machines under this tenant and all its sub-tenant will be deleted. Local backups will remain on local storage
    • all API clients within the tenant and its sub-tenants will be deleted and all integrations using these clients will stop working

    To delete a tenant, it must be disabled first.

    1. In the management portal, navigate to Clients.
    2. Hover over the tenant you want to delete and click the menu icon.
    3. Click Delete:
    4. Confirm your choice by clicking Delete once again.