59556: Acronis Backup Cloud: how to disable or delete a tenant or a user

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Follow this article, if you want do disable or delete a user/tenant in Acronis Backup Cloud (version 7.5).

Disabling a user

By disabling a user:

  • notifications will not be sent to this user
  • credentials for this user will not be accepted for logging in to the backup console

 

To disable a user:

  1. In the management portal, navigate to Users.
  2. Hover over the user you want to disable and click the menu icon:
  3. Click Disable:
  4. Confirm your choice by clicking Disable once again.

 

Deleting a user

By deleting a user:

  • all machines associated with this user will be unregistered
  • all backup plans of all machines associated with this user will be revoked
  • all backup files available in cloud for machines associated with this user will be deleted

 

To delete a user, it must be disabled first.

  1. In the management portal, navigate to Users.
  2. Hover over the user you want to delete and click the menu icon.
  3. Click Delete:
  4. Confirm your choice by clicking Delete once again.

 

Disabling a tenant (client)

By disabling a tenant:

  • notifications will not be sent to any of the user in this tenant
  • credentials for all users in this tenant will not be accepted for logging in to the backup console

To disable a tenant:

  1. In the management portal, navigate to Clients.
  2. Hover over the tenant you want to disable and click the menu icon:
  3. Click Disable:
  4. Confirm your choice by clicking Disable once again.

 

Deleting a tenant

By deleting a tenant:

  • all administrators available in this tenant and all its sub-tenants will be deleted
  • all users available in this tenant and all its sub-tenants will be deleted
  • all sub-tenants will be deleted
  • all machines available in this tenant and all its sub-tenants will be unregistered
  • all backup plans under this tenant and all its sub-tenants will be revoked from machines available in this tenant and all its sub-tenants
  • all backup files available in cloud for machines under this tenant and all its sub-tenant will be deleted

To delete a tenant, it must be disabled first.

  1. In the management portal, navigate to Clients.
  2. Hover over the tenant you want to delete and click the menu icon:
  3. Click Delete:
  4. Confirm your choice by clicking Delete once again.
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