59524: Acronis Cyber Protect Cloud: which URL to choose for login

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Descritption

This article describes the difference between the URLs used to connect to Acronis cloud console.

Symptoms

You are a Service Providers and your Customers cannot connect to the cloud console with the URL backup.acronis.com while it has been possible before.

Solution

Previously, you could use any of the following URLs to connect to Acronis Cyber Protect Cloud:

In version 7.0, we have redesigned the login workflow. Now you can use these addresses to log in to your Acronis Cyber Protect Cloud account: 

https://backup.acronis.com is now used to route the users of Acronis Cyber Backup 12 cloud deployment (former Acronis Cyber Backup Service) - an Enterprise product, not the product for service providers.

https://trueImage.acronis.com is for Acronis True Image users. Acronis Cyber Protect Cloud / Acronis Cyber Backup 12 accounts won’t work here.