59520: Acronis True Image 2017 for Mac: login to Dashboard fails in Safari on OS X Yosemite and Mavericks

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Operating Systems: 

Symptoms

  1. You have OS X Yosemite or OS X Mavericks.
  2. Safari is the default browser on your Mac.
  3. From Acronis True Image, you want to open Family Dashboard.
  4. You receive the error:
    We are currently experiencing a disruption in this service.

Cause

Issue in the product.

Solution

Acronis development team is working on the issue. This article will be updated as soon as the fix is available.

As workaround, please log in to https://trueimage.acronis.com using any browser other than Safari.

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