59470: Acronis Backup 12.5: FAQ

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Acronis Backup 12.5

Licensing and Upgrade

For questions related to licensing and upgrade, please refer to Acronis Backup 12.5: Licensing and Upgrade FAQ


Installation, upgrade and setup




Known issues

Check the following articles to find solutions of some known technical issues:

Acronis Backup: backup fails with "Failed to Connect to the Process"

Acronis Backup 12.5: backup fails with "Cannot check the license due to a connection issue with the management server"

Acronis Backup 12.5: backup of a Linux VM finishes with warning "Creating a crash-consistent snapshot of virtual machine because the creation of its application-consistent snapshot has failed"

Acronis Backup 12.5: backup to a managed location fails with "DnsError"

Acronis Backup 12.5: email notifications are not sent after upgrade from v.12

Acronis Backup: "There hasn't been a successful backup for more than X days" alert

Acronis Backup 12.5: Acronis Management Server service stops with "Socket bind error"

Acronis True Image 2017 and Acronis Backup 12.5: deleting backups in Windows Explorer fails with "Folder access denied"

Acronis Backup: "Machine is offline for X days" alert

Acronis Backup: subscription license alerts


The following articles will help you to localize, troubleshoot and resolve technical issues effectively:

Acronis Software: Troubleshooting Application Crashes

Acronis Backup: Troubleshooting Disk/Partition Backup Failures

Acronis Backup: Troubleshooting File Backup Failures

Acronis Software: Troubleshooting Application Lockups

Acronis Software: Troubleshooting Windows Operating System Lockup

Acronis Software: Troubleshooting Operating System Crashes

Acronis Backup 12.5: how to manually add a machine to management server

Acronis Backup 12.5 and 12: how to collect system information

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