Acronis Backup 12.5
Licensing and Upgrade
For questions related to licensing and upgrade, please refer to Acronis Backup 12.5: licensing and upgrade FAQ
Installation, upgrade and setup
Check the following articles to find solutions of some known technical issues:
Acronis Backup: backup fails with "Failed to Connect to the Process"
Acronis Backup 12.5: backup fails with "Cannot check the license due to a connection issue with the management server"
Acronis Backup 12.5: backup of a Linux VM finishes with warning "Creating a crash-consistent snapshot of virtual machine because the creation of its application-consistent snapshot has failed"
Acronis Backup 12.5: backup to a managed location fails with "DnsError"
Acronis Backup 12.5: email notifications are not sent after upgrade from v.12
Acronis Backup: "There hasn't been a successful backup for more than X days" alert
Acronis Backup 12.5: Acronis Management Server service stops with "Socket bind error"
Acronis True Image 2017 and Acronis Backup 12.5: deleting backups in Windows Explorer fails with "Folder access denied"
Acronis Backup: "Machine is offline for X days" alert
Acronis Backup: subscription license alerts
The following articles will help you to localize, troubleshoot and resolve technical issues effectively:
Acronis Software: Troubleshooting Application Crashes
Acronis Backup: Troubleshooting Disk/Partition Backup Failures
Acronis Backup: Troubleshooting File Backup Failures
Acronis Software: Troubleshooting Application Lockups
Acronis Software: Troubleshooting Windows Operating System Lockup
Acronis Software: Troubleshooting Operating System Crashes
Acronis Backup 12.5: how to manually add a machine to management server
Acronis Backup 12.5 and 12: how to collect system information