59261: Acronis Storage Gateway: exporting logs with log converter

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Applies to:

    To troubleshoot an issue, you might need to read logs of Acronis Storage Gateway. To export the logs, please use the log converter tool.

    Locations:

    • MDS service logs are located in /var/log/Acronis/acronis-storage-mds
    • Gateway service logs are located in /var/log/Acronis/acronis-storage-gateway

    Using log converter:

    1. Download the log converter tool and unpack it.
    2. Copy the tool to the folders listed above.
    3. Grant execute permissions to the tool by issuing:
      chmod +x log_converter
    4. Run the tool:
      ./log_converter ./UTC_2016-03-19_07.52.03_459.blg

    The output of a gateway service log looks like:
    =================================== 2016-11-08 06:37:56 UTC (2016-11-08 15:37:56)
    .   ; #583 [1598347008] 2016-11-08 06:37:56.786196 ConnectionManager: Incoming connection from 218.54.200.200:49425.
    ..  ; #584 [1556383488] 2016-11-08 06:37:56.786818 Get file '/8#248627/1/virtualbox-PC-D0F0A5BD-584B-4CDF-8569-828A0982D41A-DE9475A6-D60A-44AF-96AB-B9D05CF949B5A.xml' size#A1: Peer: 218.54.200.200. Certificate: 0x32393135. Email: 'spyblue2'.
    =================================== 2016-11-08 06:37:57 UTC (2016-11-08 15:37:57)
    ..  ; #585 [1606739712] 2016-11-08 06:37:57.040539 Get file '/8#248627/1/virtualbox-PC-D0F0A5BD-584B-4CDF-8569-828A0982D41A-DE9475A6-D60A-44AF-96AB-B9D05CF949B5A.xml' size#A1: Command succeeded.
    =================================== 2016-11-08 06:37:58 UTC (2016-11-08 15:37:58)
    .   ; #586 [1547990784] 2016-11-08 06:37:58.073029 ConnectionManager: Incoming connection from 218.54.200.200:49426.
    ..  ; #587 [1573168896] 2016-11-08 06:37:58.073873 Read file '/8#248627/1/virtualbox-PC-D0F0A5BD-584B-4CDF-8569-828A0982D41A-DE9475A6-D60A-44AF-96AB-B9D05CF949B5A.xml'#A2: Peer: 218.54.200.200. Certificate: 0x32393135. Email: 'spyblue2'. Offset: 0. Size: 9223372036854775807.
    .   ; #588 [1589954304] 2016-11-08 06:37:58.139755 Read file '/8#248627/1/virtualbox-PC-D0F0A5BD-584B-4CDF-8569-828A0982D41A-DE9475A6-D60A-44AF-96AB-B9D05CF949B5A.xml'#A2: File handle: 0x17A4FE0.
    ..  ; #589 [1556383488] 2016-11-08 06:37:58.139891 Read file '/8#248627/1/virtualbox-PC-D0F0A5BD-584B-4CDF-8569-828A0982D41A-DE9475A6-D60A-44AF-96AB-B9D05CF949B5A.xml'#A2: Command succeeded.
    [root@localhost acronis-storage-gateway]#

    The output of an mds service log looks like:
    .   ; #46397 [4143146752] 2016-11-08 08:47:42.630799 ServersMonitor: Utilization ratios: average=0; min=0; max=0; lower limit=0; upper limit=0
    ... ; #46398 [4143146752] 2016-11-08 08:47:42.630804 ServersMonitor: No storage servers registered.
    =================================== 2016-11-08 08:48:12 UTC (2016-11-08 17:48:12)
    .   ; #46399 [4126361344] 2016-11-08 08:48:12.631017 ToleranceMonitor: No fragments monitored.
    .   ; #46400 [4126361344] 2016-11-08 08:48:12.631026 ServersMonitor: Utilization ratios: average=0; min=0; max=0; lower limit=0; upper limit=0
    ... ; #46401 [4126361344] 2016-11-08 08:48:12.631031 ServersMonitor: No storage servers registered.
    =================================== 2016-11-08 08:48:42 UTC (2016-11-08 17:48:42)
    .   ; #46402 [4109575936] 2016-11-08 08:48:42.631139 ToleranceMonitor: No fragments monitored.
    .   ; #46403 [4109575936] 2016-11-08 08:48:42.631148 ServersMonitor: Utilization ratios: average=0; min=0; max=0; lower limit=0; upper limit=0
    ... ; #46404 [4109575936] 2016-11-08 08:48:42.631152 ServersMonitor: No storage servers registered.

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