Symptoms
- You are installing Acronis agent on a Windows XP or Windows Server SBS 2003.
- Installation fails.
- You check the MSI log and find that the operation has failed with error 3 or error 2:
1: 17:02:47.579: MSI_TRACE(tib_mounter): Launch "C:\Programs\Common Files\Acronis\TibMounter\TibMounterMonitor.exe"
1: 17:02:47.579: MSI_TRACE(tib_mounter): Failed to launch process: error=3
1: 17:02:47.579: MSI_TRACE(tib_mounter): PreAction handler failed with status 3.
1: 17:02:47.594: MSI_TRACE(tib_mounter): Operation failed with status 3 or1: 17:02:47.579: MSI_TRACE(tib_mounter): Launch "C:\Programs\Common Files\Acronis\TibMounter\TibMounterMonitor.exe"
1: 17:02:47.579: MSI_TRACE(tib_mounter): Failed to launch process: error=2
1: 17:02:47.579: MSI_TRACE(tib_mounter): PreAction handler failed with status 2.
1: 17:02:47.594: MSI_TRACE(tib_mounter): Operation failed with status 2
Cause
Issue in the product caused by multiple users being logged in.
Solution
The issue has been fixed in Update 1 of Acronis Backup 12.5.
As workaround, log off all users except the current one and reattempt the installation.