59211: Acronis True Image: High CPU usage by Acronis processes

Last update: 14-05-2021


If you see that most of the CPU resources are consumed by TrueImageHomeService.exe, please read the article https://kb.acronis.com/content/59203

Other processes of Acronis True Image

If you observe a high CPU usage by other Acronis processes, please contact Acronis Support with the following diagnostic information:

  1. A screenshot of Windows Task Manager, confirming the CPU usage by a particular Acronis process.
  2. Indicate if there is any backup, recovery, validation, disk cloning or other operation running when you observe the high CPU usage issue. If there is - take step-by-step screenshots on how it was configured and started.
  3. Debug logs collected as described in https://kb.acronis.com/content/58243

Also please prepare the two following files. You will be provided with credentials for an Acronis FTP account where you could upload them: