59075: Acronis Backup 12.5: how to download a free upgrade

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You can receive upgrade licenses to Acronis Backup 12.5 if you have a perpetual license with a valid Acronis Advantage Standard/Premier support program or a valid subscription license of a product eligible for upgrade.

These products are eligible for upgrade.

If you are not sure whether you have a valid support program, check it as described in this article.

If you do not have a valid support program, you can purchase renewal or purchase upgrade licenses for Acronis Backup 12.5.

Subscription licenses are updated automatically, Acronis Backup 12.5 will appear in your account.

Do the following to upgrade perpetual licenses:

  1. Log in to your account.
  2. Make sure all product serial numbers are registered under your account. If not, register them as described in this article.
  3. In Products, locate your Acronis Backup product which you want to upgrade:

  4. Click Free upgrade:

    If there is any issue with the Upgrade not working, please contact Acronis Customer Central with a reference to this article and your purchase confirmation (Invoice, License certificate).

  5. Select the edition you want to upgrade:

  6. A pop-up window appears. Click Get free upgrade button:

Upgrade serial numbers will be automatically registered in your account and will also be sent to your mailbox.

If you do not have a valid support program, click Renew:

You can purchase a renewal or register an already purchased renewal. For details, see this article.

More information

If you have any issues, please contact Acronis Customer Central with a reference to this article and your purchase confirmation (Invoice, License certificate). Please make sure you have serial numbers for the previous version available.

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