You can receive upgrade licenses to Acronis Backup 12.5 if you have a perpetual license with a valid Acronis Advantage Standard/Premier support program or a valid subscription license of a product eligible for upgrade.
These products are eligible for upgrade.
If you are not sure whether you have a valid support program, check it as described in this article.
Subscription licenses are updated automatically, Acronis Backup 12.5 will appear in your account.
Do the following to upgrade perpetual licenses:
- Log in to your account.
- Make sure all product serial numbers are registered under your account. If not, register them as described in this article.
- In Products, locate your Acronis Backup product which you want to upgrade:
- Click Free upgrade:
If there is any issue with the Upgrade not working, please contact Acronis Customer Central with a reference to this article and your purchase confirmation (Invoice, License certificate).
- Select the edition you want to upgrade:
A pop-up window appears. Click Get free upgrade button:
Upgrade serial numbers will be automatically registered in your account and will also be sent to your mailbox.
If you do not have a valid support program, click Renew:
You can purchase a renewal or register an already purchased renewal. For details, see this article.
If you have any issues, please contact Acronis Customer Central with a reference to this article and your purchase confirmation (Invoice, License certificate). Please make sure you have serial numbers for the previous version available.