59047: Acronis Backup 12.5/12 and Acronis Backup Cloud: "The storage quota is exceeded"

Symptoms

  1. You have updated your subscription to Acronis Cloud Storage (purchased additional space).
  2. In Alerts, you see this alert:
    The storage quota is exceeded. Further backups will fail.
  3. Backup to Cloud finishes with a warning like:
    Error code: 57
    Module: 161
    LineInfo: 0xD446F36312408800
    Fields:
    {"tenantName":"mail@mail.com","$module":"disk_bundle_vsa64_3539","quota":"250 GB"}
    Message: There is no free space on Acronis Cloud Storage. Backup size: 289,7 GB; Storage quota: 250 GB. Please upgrade the subscription. Otherwise, further backups will fail.
  4. You notice, that storage quota in the error message is incorrect.

Cause

Cloud certificate was not updated.

Solution

The issue has been fixed in Acronis Backup Cloud 7.5.

As workaround for earlier versions, navigate to

  • %allusersprofile%\Acronis\BackupAndRecovery\ (in Windows)
  • /var/lib/Acronis/BackupAndRecovery/ (in Linux)
  • /Library/Application Support/Acronis/BackupAndRecovery/ (in macOS)

and rename the OnlineBackup folder; then start backup. A new certificate will be obtained.

More information

If the quota in the error message is correct and you have actually exceeded it, consider purchasing additional space in Acronis Cloud, or check your Cloud storage for incomplete backups and delete them as described in this article.

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