59041: Acronis Backup Advanced 11.7: Empty Machine Name after Adding a Machine to Acronis Management Server

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Applies to: 

Symptoms

  1. You are adding a machine to Acronis Management Server.
  2. The machine is added to the Management Server, but the machine name is empty.
  3. In Acronis Management Server logs you find this error:
    Error code: 3621
    Module: 127
    Lineinfo: c131f5921ff77360
    Fields: $module : management_server_vs_39029
    Message: The statement has been terminated.
    --------------------
    Error code: 2627
    Module: 127
    Lineinfo: c131f5921ff77360
    Fields: $module : management_server_vs_39029
    Message: Violation of PRIMARY KEY constraint 'Instance'. Cannot insert duplicate key in object 'dbo.Instance'. The duplicate key value is (XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX).

Cause

Duplicate machine IDs in database.

Solution

On the affected machine, change the machine ID by modifying the MMSCurrentMachineID value as described in this article (solution 1).