59013: Acronis Backup Advanced 11.7 for Exchange: Restoring to PST Fails with HRESULT 2147747340 and "'The file has reached its maximum size"

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Applies to: 

Symptoms

  1. You are restoring Exchange mailboxes to a .pst file.
  2. Restore fails with:
    Error code: 20
    Module: 91
    LineInfo: 7edade4ed07d5328
    Fields: IsReturnCode : 1, $module : arx_agent_vs_44421
    Message: Failed to recover the document container.
    --------------------
    Error code: 329
    Module: 91
    LineInfo: 8bf116f82f62bf19
    Fields: $module : arx_agent_vs_44421
    Message: Nothing is recovered. See the log for details. Last error:
    --------------------
    Error code: 46
    Module: 91
    LineInfo: 8bf116f82f62be4d
    Fields: $module : arx_agent_vs_44421
    Message: An error in mailbox 'arx://is/ARCHIVE/archive'.
    --------------------
    Error code: 1
    Module: 91
    LineInfo: 472aa5ed709e9460
    Fields: $module : pst_agent_vs_s_44421
    Message: A generic error of Acronis Backup Agent for Microsoft Exchange Server.
    --------------------
    Error code: 215
    Module: 91
    LineInfo: 9874f8b1dd61d9c
    Fields: $module : pst_agent_vs_s_44421
    Message: A MAPI internal error. HRESULT: 2147747340.
    --------------------
    Error code: 65520
    Module: 0
    LineInfo: bd28fdbd64edb8ee
    Fields: code : 2147747340, $module : pst_agent_vs_s_44421
    Message: Unknown Win32 error
    --------------------
    Error code: 255
    Module: 91
    LineInfo: 9874f8b1dd61d9c
    Fields: Code : 2147747340, Context : 268829954, LowLevelCode : 0, Component : Personal Folders, $module : pst_agent_vs_s_44421
    Message: Component 'Personal Folders' has returned the following error: 'The file C:\NAME\XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX.pst has reached its maximum size. To reduce the amount of data in this file, select some items that you no longer need, then permanently (shift + del) delete them.'. Code: -2147219956; Component context code: 268829954; Low-level code: 0.

Cause

The maximum .pst file size is reached.

Solution

Increase the maximum .pst file size as described in this Microsoft article: How to configure the size limit for both (.pst) and (.ost) files in Outlook.

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