58947: Acronis True Image: Error "The JWT Token Has Expired or Is Invalid" When Trying to Access Online Dashboard

Last update: 20-08-2019


  1. You try to access Online Dashboard.
  2. Web page does no open. The following error is shown:

    The JWT token has expired or is invalid


Issue with specific Acronis accounts or maintenance on Acronis servers.


Attempt to log in at a later time.

If the issue persists after 24 hours, please contact Acronis Support to get the issue resolved.