58947: Acronis True Image 2017: Error "The JWT Token Has Expired or Is Invalid" When Trying to Access Online Dashboard

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Applies to:

Symptoms

  1. You try to access Online Dashboard.
  2. Web page does no open. The following error is shown:

    The JWT token has expired or is invalid


Cause

Issue with specific Acronis accounts.

Solution

Please contact Acronis Customer Central to get the issue resolved.

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