58803: Acronis True Image 2017: "Cannot Copy the Selected Disk" Error after Restoring Files from Cloud

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Applies to: 

Last update: 03-03-2017

Symptoms

  1. You have an Entire PC archive in Acronis Cloud.
  2. Using Web Restore, you select files/folders from an older backup version in this archive and click Restore.
  3. Then you open Acronis True Image in Windows and try to restore this archive.
  4. "Cannot copy the selected disk"  error arrears. Recover now is greyed out.

Cause

Issue in the product.

Solution

Acronis True Image Subscription:
The issue has been fixed in build 6106 (Acronis True Image New Generation). Please update to the latest build.

Acronis True Image 1-Time Purchase License:
The issue has been fixed in build 8029. Please update to the latest build.

As workaround, select Download instead of Restore while restoring files/folders in Web Restore.