58594: Acronis True Image 2017: Mobile Backup Shows 0% Progress

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Applies to: 

Last update: 22-08-2016

Symptoms

  1. You create a backup of your mobile device.
  2. Backup progress stays at 0%.

Cause

The software analyzes data on your device to back it up. Depending on the amount of data, it might take a while.

Solution

Do not cancel the backup. The progress will be displayed once the data is analyzed and backup process starts.