58514: Collecting HAR Log

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    HAR (HTTP Archive format) is a log of a web browser's interaction with a site. This information is required for troubleshooting web console issues in Acronis products.

    Collect log in Google Chrome

    1. Press F12 to open Developer Tools windows, and then click the Network tab:
    2. Press Clear to clean up network log:
    3. Click to select the Preserve Log check box:
    4. Reproduce the issue.
    5. After reproducing the issue, press Ctrl+A to select all entries in the log.
    6. Right-click (in Windows) or Ctrl+click (on Mac) within the network table; a context menu appears.
    7. Select Save as HAR with Content:
    8. Specify where to save the log and click Save.

    Collect log in Mozilla Firefox

    1. Open Network monitor by pressing Ctrl+Shift+Q (in Windows) or Command+ Option+Q (on Mac). Or click the Developer tab in the menu, and then click Network:
       
    2. Reproduce the issue.
    3. After reproducing the issue, right-click (in Windows) or Ctrl+click (on Mac) within the network table; a context menu appears.
    4. Select Save All As HAR:
    5. Specify where to save the log and click Save.

    Collecting log in Internet Explorer

    1. Press F12 to open Developer Tools, and then click the Network tab:
    2. Click the Enable capturing button (Start capturing in other versions):
    3. Reproduce the issue.
    4. Click Disable capturing (or Stop capturing):
    5. Click Export captured traffic (or Save in other versions). The current HTTP session to an XML file by using the HTTP Archive schema.
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