58431: Acronis True Image 2016: Sending E-mail Notifications to Gmail Fails

Symptoms

  1. Your computer name contains non-ASCII characters like ä, ü, ó, ż, ę or others, Cyrillic letters, Japanese letters etc.
  2. You set up e-mail notification to Gmail.
  3. You try to send a test message. Sending fails with:
    Failed to send the test e-mail. Check the specified e-mail settings.
  4. You check logs in C:\ProgramData\Acronis\TrueImageHome\Logs (see this article for help) and see an error like:
    501-5.5.4 HELO/EHLO argument "tést" invalid, closing connection.501 5.5.4
    https://support.google.com/mail/?p=helo h31sm120696ljh.27 - gsmtp

    where instead of "tést" you see the name of your computer.
  5. If you save the plan without testing, e-mail notification is not sent, and you can see the same error message in the log:
    501-5.5.4 HELO/EHLO argument "tést" invalid, closing connection.501 5.5.4
    https://support.google.com/mail/?p=helo h31sm120696ljh.27 - gsmtp

    where instead of "tést" you see the name of your computer.

Cause

We are investigating the issue.

Solution

As workaround, rename your computer.

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