58301: Acronis Backup 12.5 and 12: how to collect system information

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    When contacting Acronis Customer Central with a technical issue, it is recommended to have Acronis System Information at hand

    Collecting Acronis System Information report lets Acronis Support Engineers have a better insight into the issue you may be experiencing. Please collect the report from the machine requested (Agent machine, Virtual Appliance etc.), only this way all necessary logs will be collected.

    Acronis system information may be generated in the backup console or from Acronis Bootable Media.

    Collecting system information from an Agent machine or Virtual Appliance

    1. Open Acronis backup console.
    2. In devices, select the machine you want to collect system information from.
    3. Click Activities:
    4. Click Collect system information:

    Collecting system information from Management server

    1. Open Acronis backup console.
    2. Navigate to Overview.
    3. Navigate to Activities.
    4. Click Collect system information of the management server:

    Collecting system information from Bootable media

    1. Click Help, and then Collect system information:

    2. Select a location for the report and click OK:

      Generating the report may take a while. The report will be saved as SysinfoOutput.tar.bz2 in the location that you specify.

    More information

    You can change the name of the file with system report, if needed. If you collect system information from several machines, it is recommended to save reports under different names.

    If you do not have Acronis agent installed (for example, you use a dedicated machine for the management server in on-premise deployment) or cannot collect the system report in the product GUI, please create the system report as described in AcronisInfo Utility.

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