In Windows, enable logging and start installation:
- Open Command Prompt: Start -> Search -> cmd.exe
- Using the cd command, navigate to the folder where acronis-agent.msi is located.
- Run the installation file by issuing:
msiexec /i acronis-agent.msi /l log.txt
- Find the log in the folder where acronis-agent.msi is located
In Linux, logs are displayed on the screen during installation.
Check the log. Contact Acronis Customer Central, if you need assitance.