58094: Acronis Backup 11.7/11.5: Installation of Management Console Fails "The installation was interrupted before Acronis Backup 11.5 Agent Core could be installed."

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Operating Systems:


1. You are installing Acronis Agent locally

2. Installation fails with "The installation was interrupted before Acronis Backup Agent Core could be installed. You need to restart the installer to try again."

3. In MSI Log you see the following:

1: MSIGEN:AgentCore install::Install, res=2
1: MSIGEN:AgentCore install error code 2
1: MSIGEN:CommonError: code:3113460, message:, linetag:0431AC2339A572BB6h
CommonError: code:65520, message:Fatal error during installation, linetag:0BD28FDBD64EDB8BCh
1: MSIGEN:SendMessageToInstaller: started
1: MSIGEN:SendMessageToInstaller: MsiCreateRecord succeeded
1: MSIGEN:SendMessageToInstaller: MsiRecordSetStringW succeeded
{09FC4C04-FD7F-4f4c-967A-62597EBA9218} Common::Error (Base64) = 77u/PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiID8+DQo8WE1MX1NFUklBTElaRVI+DQoJPFNlcmlhbGl6ZWRPYmplY3Q+DQoJCUFmU0JMd0MySzFlYU04SWFRd0FrYlc5a2RXeGxBRmRET2x4WGFXNWtiM2R6WEVsdWMzUmhiR3hsY2x4TlUwazJSalJCTG5SdGNBQUE4UDhBQUx5NDdXUzkvU2k5Um1GMFlXd2daWEp5YjNJZ1pIVnlhVzVuSUdsdWMzUmhiR3hoZEdsdmJnQmpiMlJsQUU1REJnZUFBQUFBQUFBPQ0KCTwvU2VyaWFsaXplZE9iamVjdD4NCjwvWE1MX1NFUklBTElaRVI+DQo=
1: MSIGEN:SendMessageToInstaller: message sent
CustomAction _USRCUSTACT_MsiRemoteAgCoreInstall_AgentCore returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (7C:84) [11:56:05:794]: User policy value 'DisableRollback' is 0
MSI (s) (7C:84) [11:56:05:794]: Machine policy value 'DisableRollback' is 0
Action ended 11:56:05: InstallFinalize. Return value 3.

4. Process monitor log shows: ACCESS DENIED to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

5. Checking permissions of HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run shows that none has Full Control permissions.


Antimalware software is blocking all users from writing to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run


1. Disable any antimalware software installed on the machine.

2. Grant Full Control permissions on HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run to the current user and SYSTEM group.

3. Reattempt installation. It should finish correctly.

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