58052: Acronis True Image 2016: Accessing Acronis Archive Fails with "File is not available"

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Last update: 24-04-2020


  1. You have uploaded some files to Acronis Archive.
  2. You try to open the Acronis Archive drive.
  3. The attempt fails with:
    File is not available
  4. The archived data can be accessed from Online dashboard.


Acronis Drive service is stopped.


Acronis Drive service is launched by Acronis Scheduler2 Service. Start this service:

  1. Open Windows services: Start -> Search -> services.msc
  2. Locate Acronis Scheduler2 Service.
  3. Make sure the Startup Type is set to Automatic.
  4. Click Start the service.
  5. After the service's status is changed to Started, try to open Acronis Archive.

Alternatively, you can add acronis_drive.exe to Windows autostart:

  1. In Windows Explorer, navigate to C:\Program Files\Acronis\TrueImageHome
  2. Locate acronis_drive, right-click and select Create shortcut.
  3. Copy the shortcut: right-click and select Copy.
  4. In Windows Explorer, navigate to C:\Users\<YOUR_USER>\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
    where <YOUR_USER> is the user you are logged in as.
  5. Paste the shortcut there: right-click and select Paste. Now this service will be launched automatically each time Windows starts.