58030: Acronis Cyber Protect Cloud, Acronis Cyber Backup: Backup Fails with "All items specified for backup do not exist." or "None of the items selected for backup were found."

Last update: Thu, 2020-11-12 12:28

Symptoms

Your backup fails a few seconds after start with the following error message:

None of the items selected for backup were found.

or

All items specified for backup do not exist.

In the details view, you will find an error message like this:

Error code: 58
Module: 307
LineInfo: 0xC37471CEFFA18278
Message: No backup items were resolved: ('avfs:/local?F:/UserFiles/User43','mms::file::dir',{'4B2A7A93-A44F-4155-BDE3-A023C57C9431':'gct::files'}) The specified file does not exist. The system cannot find the file specified

or

| error 0x133003a: No backup items were resolved:
| ('ArxUri=arx','arx::gct::mailbox')
| GXT: The item provider has skipped the report of an item with key '('ArxUri=arx,'arx::gct::mailbox')'.
| line: 0xc37471ceffa18286
| file: e:\219\enterprise\managers\gtob\protection\agent_engine\backup_job.cpp:263
| function: Gtob::Protection::BackupJob::CheckUnresolvedItems
| $module: agent_protection_addon_vsa64_10170

or (on a Linux machine)

Error code: 24707078
Fields: {"$module":"agent_protection_addon_lxa64_23140"}
Message: No volumes have been found while processing the 'Fixed Volumes' template.

Cause

This error happens when items in the "Items to back up" of your backup plan can no longer be found by Acronis Cyber Backup.

For example:

  • You select a USB disk as your backup source in "Items to backup" but this disk is not connected to the system during the scheduled backup time, you will encounter this error
  • You select a folder as your backups source and this folder is later moved or renamed
  • [Linux-specific] Agent for Linux detects Linux RAIDs as removable drives and the virtual disk on top of RAID is not backed up.

Solution

'Items to back up' are USB disks or folders

We recommend updating to the build 10330 or later. Starting with this build, we have improved error reporting and you will be able to see which items exactly are not found.

Reselect these items and re-attempt backup.

Make sure that at least one item of the Items to backup field is available and connected during the scheduled backup time. If you are backing up files or folders, make sure that the names and locations of the files in your system correspond to the settings in your backup plan.

'Items to back up' are Linux RAID

Select "All volumes" template or select all volumes directly the perform backup.

More information

If you are still receiving this error, please contact Acronis Customer Central to troubleshoot this issue further.