57764: Acronis Backup Advanced 11.7: New Deduplicating Vaults Are Created in the v11.5 Compatibility Mode

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Applies to: 

Symptoms

New deduplicating vaults are created in the v11.5 compatibility mode. This means that the deduplication improvements made in v11.7 are not effective for these vaults.

Cause

Issue in the product.

Solution

The issue has been fixed in builds 44182/44409 (depending on the region), please update to the latest build available in your account on Acronis website.

As workaround, please manually switch off the compatibility mode as follows:

  1. In the vault folder, open the .meta subfolder.
  2. Select the *.xml file with the vault metadata. To identify this file, search for an *.xml file with the size of 2 KB.
  3. Open the file in a text editor and confirm that the second line contains the following text:
    <metainfo id="{GUID}" type="location">
    If it does not, look for another *.xml file with 2KB file size
  4. Find the following lines in the file:
        <location_version>
          abr11
        </location_version>
  5. Replace abr11 with abr11_7, and then save the file.
  6. Restart the Acronis Storage Node service: Start -> Search -> services.msc -> locate Acronis Storage Node service and click Restart:

Now you can use the new dedulplicating vaults.

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