This article provides instructions for upgrade to Acronis Cyber Backup 12.5 Standard from previous versions of Acronis Backup or Acronis True Image.

Choose what Acronis product you currently have:

• Acronis True Image 2020 or earlier versions (Personal product)
• Acronis Backup 12/11.7/11.5, Acronis Backup & Recovery 11.5/11.7, Acronis Backup for VMware 9

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Upgrade from Acronis True Image 2020 or a different Personal product

Acronis True Image 2020 and earlier versions cannot be upgraded to Acronis Cyber Backup 12.5 directly and there is no way to import tasks or other settings to Acronis Cyber Backup 12.5.

To install Acronis Cyber Backup 12.5, first uninstall Acronis True Image:

1. Open Control panel.
   Windows 10: in the search box on the taskbar, type control panel, and then select Control Panel.
   Windows 8 and earlier: see this article.
   
2. Navigate to Programs and features:
   
3. Find Acronis True Image and click Uninstall:
   
4. Reboot your computer.

Proceed with installing Acronis Cyber Backup 12.5

Upgrade from Acronis Backup

Upgrade paths

The following table describes the supported direct upgrade paths. In general, this means that the Acronis Cyber Backup 12.5 installer will upgrade the product directly during installation.

Upgrade of advanced editions is described in this article.

Direct Upgrade

Upgrade from Acronis Backup 12
Acronis Cyber Backup 12.5 Standard is available as an update to Acronis Backup 12 users. Follow this article to install the new build.

Upgrade from Acronis Backup 11.7/11.5
You can find details on the upgrade procedure and the limitations involved when running a direct upgrade in our upgrade guide.

Manual Upgrade

In general, if the product is unsupported for a direct upgrade, we recommend uninstalling your existing version and installing Acronis Cyber Backup 12.5.
However, in some cases, your existing archives are still compatible and certain settings can be migrated. Please check details below.

Upgrade from Acronis Backup 11.5/11.7 to Acronis Cyber Backup 12.5 Cloud Deployment

Due to technical differences between the two management options, it is not possible to upgrade directly from a version of Acronis Backup 11.7 managed locally to Acronis Cyber Backup 12.5 managed in the cloud console.

However, all your existing local and cloud Acronis Backup 11.7 archives will be compatible with Acronis Cyber Backup 12.5 cloud management.

Existing archives can be used for restoration from both the Web management console and the bootable media.

Upgrade from Acronis Backup 11.7/11.5 for Windows Server Essentials

Acroni Backup 11.7 for Windows Server Essentials can be upgraded to Acronis Cyber Backup 12.5 Standard. Please note that advanced features like deduplication and tape support are not available in Acronis Cyber Backup 12.5. To use these features, you need an Acronis Cyber Backup 12.5 Advanced Server license.

To upgrade from Acronis Backup 11.7/11.5 for Windows Server Essentials to Acronis Cyber Backup 12.5 Standard Windows Server Essentials:

1. Download this script and unpack it.
2. Run the script.
3. Run the installation file of Acronis Cyber Backup 12.5 and click Update.
4. Reboot the machine, once the upgrade is complete.

If you see the old Acronis Agent under Devices in backup management console and the agent is grayed out, delete this agent and re-add it using Method 3 described in this article.

Upgrade from Acronis Backup Advanced 11.7/11.5

Advanced functionality like Acronis Storage Node, tape support, deduplication and others will be available in Acronis Cyber Backup 12.5 Advanced, see Upgrade to Acronis Cyber Backup 12.5 Advanced.

Upgrade from Acronis Backup for VMware 9 (former Acronis vmProtect)

Prerequisites:

1. A valid running Acronis Backup for VMware instance which can be either a Virtual Appliance or a Windows Agent.
2. Windows machine where upgrade scripts can run. It can be any Windows version starting from Windows Vista.
3. A machine where Acronis Cyber Backup 12.5 central management components (Acronis Management Server) will be installed.

(!) Important notes:

• Existing backups created by Acronis Backup for VMware cannot be updated incrementally by Acronis Cyber Backup 12.5. This effectively means that all migrated backup tasks will produce full backups upon 1st run. This affects backups in all locations supported by Acronis Backup for VMware including Acronis Cloud Storage.
• Existing backups are supported for recovery by Acronis Cyber Backup 12.5, but due to technical differences in grouping Acronis Backup for VMware recovery points compared to Acronis Cyber Backup 12.5 backups, displaying these recovery points in the web interface will be different.
  Purely for convenience purposes, we recommend keeping an Acronis Backup for VMware virtual appliance deployed (and turned off) in your VMware environment. If you plan to keep older Acronis Backup for VMware recovery points for recovery purposes.
• Export/import sequence migrates only backup and replication tasks applied to existing VMs in your vSphere infrastructure. The following limitations apply:
  The following items are NOT migrated:
  • Default backup/restore options
  • Licenses
  • Recovery tasks
• VM replication tasks are imported with disabled schedule to avoid potential conflicts if both Acronis Backup for VMware and Acronis Cyber Backup 12.5 attempt to update the same replica VM.
• The backup tasks with complicated schedules (for example run more often than once a day AND run on specific days of the week) may be imported without scheduling settings. These situations will be reflected in the import logs and marked as "warnings".

Stage 1: Exporting config from Acronis Backup for VMware

1. Download the Export tool ConfigSource.exe and unpack it.
2. Run it on any Windows machine (Windows Vista+) with the following parameters:

--host [IP] --user [username] --password [password] > [path to result_file.json]

where

• [IP] is the IP or hostname of Acronis Backup for VMware instance (Virtual Appliance or Windows Agent)
• [Username] is the username which you use to connect to Acronis Backup for VMware web console. Note: if you are using Virtual Appliance then username will be "root"
• [Password] is the password for connection to Acronis Backup for VMware web console (default password for Virtual Appliance is "root")
• [Path to result_file.json] is the path to the output file which will contain the export of Acronis Backup for VMware configuration

Example:
ConfigSource.exe --host 1.2.3.4 --user root --password 123 > c:\Temp\Myconfig.json

3. Save the captured .json file and keep if for future reference.

Stage 2: Setting up Acronis Cyber Backup 12.5

1. Download and install Acronis Cyber Backup 12.5 (Build 11010).
   • 32 bit - click here to download
   • 64 bit - click here to download
2. Deploy/Install Agent for VMware via web console and connect it to the same VMware vCenter/ESXi host as set up in your Acronis Backup for VMware installation.
   • If there are multiple VMware ESXi hosts registered in Acronis Backup for VMware, then multiple Acronis Cyber Backup 12.5 Agents for VMware must be deployed to match the discovered vSphere infrastructure.
3. Import sufficient Acronis Cyber Backup 12.5 licenses to manage the registered vSphere infrastructure.

Stage 3: Importing Acronis Backup for VMware configuration into Acronis Cyber Backup 12.5

1. On the machine where you have Acronis Cyber Backup 12.5 with Acronis Management Server component installed (default installation) locate the following folders:
   • C:\Program Files\Acronis\PyShell\bin\ - it contains "acropsh.exe" executable
   • C:\Program Files\Acronis\PyTools\scripts\ - it contains "import_config_from_vmprotect.zip" file which includes import scripts
   • /usr/lib/Acronis/PyTools/scripts/import_config_from_vmprotect.zip - the script location for Acronis Management Server installed on Linux
2. Command usage:

Windows: acropsh.exe import_config_from_vmprotect.zip [-h] --connection [URL] [USERNAME] [PASSWORD] --config [PATH_TO_CONFIG]

Linux: acropsh /usr/lib/Acronis/PyTools/scripts/import_config_from_vmprotect.zip --connection [URL] [USERNAME] [PASSWORD] --config [PATH_TO_CONFIG]

where

• [-h] shows help
• [URL] matches the URL you use to connect to Acronis Cyber Backup 12.5 web console (including port number)
• [USERNAME] is the username which you use to connect to Acronis Backup for VMware web console. Note: if you are using Virtual Appliance then username will be "root"
• [PASSWORD] is the password for connection to Acronis Backup for VMware web console
• [PATH_TO_CONFIG] is the path to .json output file containing the export of Acronis Backup for VMware configuration, see Stage 1

Examples:
Windows: acropsh.exe import_config_from_vmprotect.zip --connection http://192.168.18.12:9877 Username Password --config C:\MyPath\result_file.json

Linux: acropsh /usr/lib/Acronis/PyTools/scripts/import_config_from_vmprotect.zip --connection http://192.168.18.12:9877 Username Password --config /result_file.json

The logs of import script execution attempt are saved to the same folder where you run "acropsh.exe". There will be 2 log files: short summary log and long troubleshooting log.

The import script can be executed multiple times for the same or different exports (.json) of Acronis Backup for VMware configuration. Each import execution will add only missing configuration into Acronis Cyber Backup 12.5 and will not overwrite already present backup and replication tasks.

Upgrade from vmProtect 6/7/8

It is not possible to upgrade directly from vmProtect 6/7/8.

Archives from version 8 are compatible for restoration by Acronis Cyber Backup 12.5, but due to technical differences when grouping vmProtect recovery points compared to Acronis Cyber Backup 12.5 backups, the display of these recovery points in the web interface will be different.

Archives from versions 6/7 are not guaranteed to be compatible for restoration by Acronis Cyber Backup 12.5.

Purely for convenience purposes, we recommend keeping a vmProtect virtual appliance deployed (and turned off) in your VMware environment If you plan to keep older vmProtect recovery points for restorations purposes. 

Upgrade from Acronis Backup & Recovery 11 and 10

It is not possible to upgrade directly from versions 10 and 11 of Acronis Backup and Recovery. If you want to upgrade to Acronis Cyber Backup 12.5, you will have to first upgrade to 11.7. However, archives from these versions are compatible for restoration and can be used from both the Web console and the bootable media of Acronis Cyber Backup 12.5.

True Image Enterprise 9.7 and below

True Image Enterprise cannot be upgraded to Acronis Cyber Backup 12.5 directly and archives created with this version are not guaranteed to be compatible for restoration.

Upgrading Acronis Cloud Storage

During upgrade from Acronis Backup 11.5/11.7 to Acronis Cyber Backup 12.5 your cloud archives are migrated to a new infrastructure.

You need to migrate your cloud archives manually in these cases:

1. You have been using Acronis Backup for VMware.
2. You have been using Acronis Backup & Recovery 11.
3. Automated migration during upgrade from Acronis Backup 11.5/11.7 failed.

Case 1: You have been using Acronis Backup for VMware

1. Download the migrate_archives tool to any Windows machine and unpack it to C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common.
2. On the Windows machine, open Command prompt: Start -> search -> cmd
3. Navigate to the directory where you have unpacked the tool. Use the cd command.
4. Execute:
   migrate_archives --account=<Acronis account> --password=<password>
   where <Acronis account> is your account in Acronis cloud and <password> is the password for this account
5. Then execute:
   migrate_archives --cmd=finishUpgrade --account=<Acronis account>

Case 2: You have been using Acronis Backup & Recovery 11

1. Download the migrate_archives tool to a Windows machine and unpack it it to C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common.
2. Stop Acronis Managed Machine Service: Start -> Search -> services -> locate Acronis Managed Machine service and stop it.
3. On the Windows machine, open Command prompt: Start -> search -> cmd
4. Navigate to the directory where you have unpacked the tool. Use the cd command.
5. Execute this command to migrate all machines registered in your Acronis cloud account:
   migrate_archives --account=<Acronis account> --password=<password> --subaccounts=all
   where <Acronis account> is your account in Acronis cloud and <password> is the password for this account.

   To migrate archives of the current machine only, execute on this machine:
   migrate_archives --account=<Acronis account> --password=<password>

   Alternatively you can view the list of all subaccounts in your Acronis cloud account, and then migrate specific subaccounts only.
   migrate_archives --cmd=getAllSubaccounts --account=<user> --password=<pass>
   migrate_archives --account=<Acronis account> --password=<password> --subbaccounts=<subaccount_id>
   where <subaccount_id> is the subaccount you have selected from the list.

6. Start Acronis Managed Machine Service: Start -> Search -> services -> locate Acronis Managed Machine service and start it.

Case 3: Automated migration during upgrade from Acronis Backup 11.5/11.7 failed​​​​​

1. The tool migrate_archives.exe is available on any machine where Acronis Cyber Backup 12.5 is installed: C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common
2. Stop Acronis Managed Machine Service: Start -> Search -> services -> locate Acronis Managed Machine service and stop it.
3. On the Windows machine, open Command prompt: Start -> search -> cmd
4. Navigate to the directory where you have unpacked the tool. Use the cd command. If Acronis Management Server (v.12.5) is installed on the machine, start the tool from C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common
5. Execute this command to migrate all machines registered in your Acronis cloud account:
   migrate_archives --account=<Acronis account> --password=<password> --subaccounts=all
   where <Acronis account> is your account in Acronis cloud and <password> is the password for this account.

   To migrate archives of the current machine only, execute on this machine:
   migrate_archives --account=<Acronis account> --password=<password>

   Alternatively you can view the list of all subaccounts in your Acronis cloud account, and then migrate specific subaccounts only.
   migrate_archives --cmd=getAllSubaccounts --account=<user> --password=<pass>
   migrate_archives --account=<Acronis account> --password=<password> --subbaccounts=<subaccount_id>
   where <subaccount_id> is the subaccount you have selected from the list.

6. After completing these steps, issue this command to finish migration:
   migrate_archives --cmd=finishUpgrade --account=<Acronis account>
7. Start Acronis Managed Machine Service: Start -> Search -> services -> locate Acronis Managed Machine service and start it.