General licensing questions How Acronis Backup is licensed? Acronis Backup is licensed per protected machine, with the exception of Acronis Backup for VMware, which is licensed per physical host CPU socket. Both subscription and perpetual licenses are available. What is the main difference between subscription and perpetual licenses? Subscription licenses allow you to protect all supported operating systems and applications without any limitations. For example, with an Acronis Backup Advanced for Server subscription, you can protect any physical server (Windows or Linux), any virtual host (VMware, Hyper-V, Xen, KVM, RHEV, Oracle VM), and all applications on the server (Exchange, SQL, SharePoint and Active Directory). You also get 24/7 technical support and free upgrades to new versions. Perpetual licenses are still available for fit specific customers' needs. Refer to this comparison table to select the license you need. Can subscription license be used together with perpetual license? Yes, it is possible to have both types of licenses in your environment. When does subscription period start? Subscription starts at the moment of importing the license into the product - to the Licensing on Acronis Management Server, to the Installer or to the Change license dialog. How many licenses do I need for my environment? A license is required for every machine or physical host that you want to backup. In the case when the product is used on a cluster, each node of the cluster must be licensed. What is the difference between Acronis Backup and Acronis Backup Advanced? Acronis Backup is designed for backing up data in small business environments that have a small number of machines and do not require centralized management, data deduplication, and backup to tapes. Acronis Backup Advanced provides centralized management, data deduplication, tapes support, and other great functionality. It is designed for larger customer environments and it protects any system type: virtual machines, physical servers, applications, workstations, and more. What is the difference between Server and PC/Workstation licenses? PC licenses protect all Windows client operating systems - Windows 10, 8.1, 8, 7, Vista, XP. Server licenses protect Windows Server and Linux operating systems. Visit http://www.acronis.com/en-us/support/documentation/AcronisBackup_11.5/#1... for more details. Can I apply a PC/Workstation license to protect a server and vice versa? A PC license cannot be used by Acronis Backup running on the Server operating system. However, when Acronis Backup is running on a PC operating system, it accepts the license for Windows Server. I have a VMware host running several virtual machines. How many licenses do I need to purchase? You only need the license for your virtual host. If you run just one or two VMware hosts in your environment, your best choice is Acronis Backup for Server subscription. Alternatively, if you prefer perpetual license - you can choose Acronis Backup for VMware. If you operate multiple hosts, manage hybrid physical and virtual environment, require centralized management, global deduplication and/or tape support - your best choice is Acronis Backup Advanced for Server subscription. Alternatively, you can select Acronis Backup Advanced Universal License or Acronis Backup Advanced for VMware, if you prefer perpetual license options. All these licenses are required for each protected VMware host, with an exception of Acronis Backup for VMware, licensed per socket. Number of VMs, running on these hosts, is unlimited. I have a Hyper-V host running several virtual machines. How many licenses do I need to purchase? You only need the license for your Hyper-V host. You can choose either Acronis Backup Advanced for Server subscription, Acronis Backup Advanced Universal License or Acronis Backup Advanced for Hyper-V. Any of these license options include unlimited number of virtual machines running on the target host, protection of the target host itself, as well as protection for applications running on those virtual machines or on the host. I have a physical server running SQL, Exchange, Active Directory, and/or SharePoint. How many licenses do I need to purchase? You only need one license to protect the application host - you can choose either Acronis Backup Advanced for Server subscription, or Acronis Backup Advanced Universal License. You can also choose application-specific license, like Acronis Backup Advanced for SQL. Any of these licenses allow you to protect the application(s), as well as the entire server and its disks and files. I have a virtual machine running Microsoft SQL Server, Exchange, Active Directory, or SharePoint. How many licenses do I need to purchase? You only need one license for your hypervisor, e.g. Acronis Backup Advanced for VMware, Acronis Backup Advanced for Hyper-V or Acronis Backup Advanced for Server subscription. Any of these options include virtual application protection. What is included in Acronis Backup for Windows Server Essentials? Acronis Backup for Windows Server Essentials applies to Windows SBS and Essentials operating systems only. This product includes backup of all supported applications on one system. Visit http://www.acronis.com/en-us/support/documentation/AcronisBackup_11.5/#1... for details. What is included in the Acronis Backup Advanced Universal License? Acronis Backup Advanced Universal License include complete protection of any system: backup of local machine and files, virtual machines of any hypervisor, all supported applications, centralized management, tape support, deduplication, and so on. This license applies per protected machine. It also includes one year of maintenance from the date of purchase. What is included in the Acronis Backup Advanced for Server Subscription? Acronis Backup Advanced for Server subscription provides complete protection of any system: backup of local machine and files, virtual machines of any hypervisor, all supported applications, centralized management, Tapes support, deduplication, and so on. This license applies per protected machine. It also includes maintenance for the entire period of subscription. Will Acronis Backup to Cloud subscriptions work with subscription licenses? Yes, Acronis Backup to Cloud subscriptions will work together with subscription licenses. Please note that Acronis Backup to Cloud subscriptions should only be used with local product – for backup just to Cloud we recommend using Acronis Backup Service. Is maintenance included with the licenses? Yes, perpetual licenses include one year of maintenance from the date of purchase. Subscription licenses include maintenance for the entire period of subscription What would happen if I let my subscription expire? Your scheduled backups will be temporarily suspended until you renew your subscription. Previously made backups will remain usable, and all the recovery and management functions will remain operational. Upon the subscription license expiry, is it possible to switch to perpetual one? It is possible to switch to perpetual license after subscription expiration, however you will need to purchase a full license for full price. Acronis Backup and Acronis Backup Advanced 11.7 Is Acronis Backup 11.7 a new version or an update? Technically, Acronis Backup 11.7 is an update to Acronis Backup 11.5. At the same time, this release introduces several significant improvements, including vastly enhanced deduplication and subscription-based licensing. Can I upgrade my current Acronis Backup and Acronis Backup Advanced 11.5 to the 11.7? Yes, you can simply download the latest build from your account on Acronis Website and install it to get the new features of Acronis Backup 11.7. Upgrade or new license keys are not required - your current Acronis Backup 11.5 license keys will still apply. Can I upgrade my current version 11/10/Echo to 11.7? If you have an active maintenance contract, then you can receive upgrade keys for version 11.7 in your account on Acronis Website. How do I receive upgrade keys for this installation? There are no upgrade keys for Acronis Backup 11.7, if you have Acronis Backup 11.5. Simply download the latest build from your Account on Acronis Website My maintenance for Acronis Backup 11.5 has expired. Can I still I use Acronis Backup 11.7? Yes, you can still update to Acronis Backup 11.7, using your current perpetual license keys. We would strongly recommend you to renew your maintenance to have an access to technical support and new major versions. To renew, contact Acronis sales or find your nearest reseller. Do I need to uninstall 11.5 version before installing 11.7? No, you can simply install Acronis Backup 11.7 on top of your existing installation - uninstallation is not required. I have an NFR key for Acronis Backup 11.5. Do I need new NFR keys for Acronis Backup 11.7? No, you can still use your current NFR keys for Acronis Backup11.7. Simply download the latest build to access new features of Acronis Backup 11.7. Can I downgrade back to Acronis Backup 11.5? Yes, you can download the previous updates from your account through the "Download older builds and read version history" link. I have had Acronis Backup 11.5 in my Account, and now it says it is version 11.7. Is it correct? Yes, you have been automatically granted access to Acronis Backup 11.7, as it uses the same license keys as Acronis Backup 11.5. We would recommend you to update to 11.7 to benefit from all the enhancements and performance improvements. Alternatively, you can continue using version you have installed. Will I receive upgrade to next version of Acronis Backup for free? If you will have active maintenance contract, or a valid subscription license on the release of new version, you will get an upgrade free of charge. Can Acronis Backup 11.7 components coexist with Acronis Backup 11.5 components in the same environment? Yes, component can co-exists with the version-specific limitations: Acronis Backup 11.5 agents can connect to and be managed by newer Acronis Backup 11.7 Management Server. Acronis Storage Node 11.7 is only compatible with Acronis Management Server 11.7 and vice-versa. Thus, it is recommended to first upgrade Acronis Management Server and Acronis Storage Node, then upgrade agents over time. If I install Acronis Backup 11.7, will I have to rebuild deduplication database? You do not have to rebuild the deduplication database, as they are backward compatible. However, to gain access to the ultimate performance and all the benefits of new deduplication engine in Acronis Backup 11.7, a new deduplication vault has to be created, agents need to be updated to Acronis Backup 11.7 and backup should be directed to this new vault. Does Acronis Backup 11.7 support backup archives created by Acronis Backup 11.5 and earlier versions? Yes, absolutely, Acronis Backup 11.7 supports all the backups made by previous versions, including 11.5, 11, 10 and Echo. What is the recommended sequence for upgrading Acronis Backup Advanced to version 11.7? It is recommended to upgrade Acronis Management Server and Acronis Storage Node(s) first, then upgrade agents. Trial version Where do I go for the trial serial number and proper installation file to start a product trial? Go to the Acronis website http://www.acronis.com, choose the desired product, click Try Now, and then submit a registration form. You will receive a download link that will allow you to download and install the selected product. No trial license is required to start a product trial; the trial period starts after the product is installed. Can I extend my trial period? To request an extended trial period, please contact Acronis sales or find your nearest reseller. What is the trial period for the Acronis Backup products? The trial period is 30 days. What happens at the end of the 30 days trial? Can I continue to use the same Acronis Backup installation? After 30 days, backup creation and other operations will become unavailable. In order to continue work with the product, you must register a license. Backup plans, tasks, vaults and other configuration items created during the trial will be kept. To purchase a license, you can contact your reseller, Acronis sales rep, buy online from the product console, or through the Acronis website at http://www.acronis.com/en-us/business/backup-advanced/. Licensing for particular scenarios If I want to back up a machine just once, do I need an Acronis Backup license for this machine? Yes. Every backed up machine should be licensed. Do I need to purchase separate licenses to backup several machines using single boot media? Yes, you must have a license for each of the backed up computers, regardless of the way the backup is created, even if you do not install Acronis software into the OS of the target computers. How many licenses do I need to protect multiple Microsoft SQL Server instances running on the same host? One Acronis Backup Advanced license, supporting backup of SQL server, is sufficient to protect all SQL Server instances running on the same host. Acronis Backup Advanced for Server subscription, Acronis Backup Advanced Universal License and Acronis Backup Advanced for SQL support protection of SQL servers. I have one physical server running multiple applications. How many licenses do I need to protect this server and applications? You can choose either Acronis Backup Advanced for Server subscription or Acronis Backup Advanced Universal License to protect multiple applications and the server itself. I have an Acronis Backup Advanced for Windows Server license. Now I need to protect an SQL Server running on this machine. Should I change the license? You can buy an Acronis Backup Advanced for SQL Add-On or convert your license to Acronis Backup Advanced for Server subscription. Acronis offers both add-on licenses for all other supported applications, as well as conversion from perpetual licenses to subscriptions. What license should I purchase to do backup to tapes? How many licenses should I purchase to do backup to multi-drive tape libraries? Any Acronis Backup Advanced license includes tape support, with no limitation on the number of drives or types of devices. Tape support is included with the base license. I would like to backup both Windows and Linux servers. Which product should I buy? You must buy a license for each server. You can choose Acronis Backup Advanced for Server subscription or Acronis Backup Advanced Universal License to protect any server - physical Windows/Linux or any of six supported hypervisors. Alternatively, you can choose OS-specific perpetual licenses, such as Acronis Backup Advanced for Windows Server and Acronis Backup Advanced for Linux server. I need to backup VMware virtual machines and the ESXi host itself, how many licenses should I purchase? You can get one license of Acronis Backup for Server subscription for each host. Alternatively, you can get a license of Acronis Backup for VMware for each CPU of the protected host. In both cases you will get backup for both virtual machines and the host itself. Can Acronis Backup (Advanced) for Windows Server/PC licenses be used to protect a virtual machine? Yes. You can use a Server/PC license to perform an agent-based backup, when the agent is installed inside the VM. I want to move a license to another machine. Is it possible? How to do this? Do I need to obtain a new license? If the current machine with Acronis Backup goes out of service or becomes obsolete, you can move your product license to another machine. In order to revoke a license, go to the Licenses/Change License view in the Management Console. After revoking the license from the old machine, you can assign it to a new one. Upgrade, Downgrade, and Compatibility questions Is there anything related to licensing that I need to consider before upgrading to the next major version? To perform an upgrade, you need to have an upgrade license. If you have a valid maintenance or a subscription license, you can access a free upgrade license in your account section of the Acronis website, under My Products & Downloads, next to the licenses you registered in your Acronis account. If you don't have a maintenance or a subscription, you can either extend your maintenance, renew your subscription, or purchase an upgrade license. I have a perpetual license. Should I buy an upgrade or a maintenance? Which is more cost efficient? A maintenance subscription gives you 24/7 support and free upgrades for a year. Without a maintenance subscription, an upgrade license must be purchased separately. How can I check which licenses I purchased and their expiration dates? Information about expiration dates is available in the my.account section on the Acronis website, under your registered products. Refer to this Knowledge Base article for more information. I want to use an older version of Acronis products. How can I buy them? What are the downgrade possibilities? After you buy a license and register it in the my.account section on Acronis website, you can downgrade to one major version below. The downgrade option is available in my.account for each product that has a previous version. If you want to use product that is two versions back or older (such as Acronis True Image 9.1), you have to contact support. Register old licenses in my.account and you will receive the download link to the corresponding setup program. Is an upgrade/cross-grade from Acronis Backup to Acronis Backup Advanced possible? Or should I buy a new version? Yes. You can switch to an Advanced product from non-Advanced. You have to contact your reseller to purchase a Feature Upgrade license for a special price. Can I upgrade a perpetual version to a subscription one? There are no specific upgrade paths for this case. You can purchase subscription version and start using it instead. The perpetual license can be moved to another machine.