57613: Acronis Backup for VMware 9: Collecting System Report

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Last update: 24-03-2016

Do the following to collect system report from a Virtual Appliance:

  1. Go to VA console and press CTRL-SHIFT-ALT-SPACE-F1 and then ALT-F2 to switch to the command line interface.
  2. Run this command:
  3. Once the system information is collected, navigate to /var/lib/Acronis/sysinfo and download the report to your machine.

You can use WinSCP utility to connect to the Appliance.

  1. Install the WinSCP utility which you can get from http://winscp.net/eng/download.php. WinSCP (Windows Secure CoPy) is a free and open source SFTP, SCP, and FTP client for Microsoft Windows.
  2. In the command line of the Virtual Appliance type this command:
  3. Launch the WinSCP utility on the machine where you installed it.
  4. In the host machine field type your Virtual Appliance IP, the same as in the vSphere console. The default login:password is root:root (the password may differ if you changed it via web console at Configure -> Agent Password).
  5. The protocol should be set to SCP and then click on log in.
  6. You will get a window with all the directories of the Appliance (Windows Commander-like interface), we are interested in /var/lib/Acronis/sysinfo.