57504: Acronis True Image: Filenames Containing Non-ASCII Characters Are Not Displayed Correctly after Downloading The Archive from Cloud

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Symptoms

  1. You create a file-level backup to cloud. Some filenames in the backup contain non-ASCII characters like ä, ü, ó, ż, ę or others, Cyrillic letters, Japanese letters etc.
  2. You click Recover files and download the archive from the cloud.
  3. You unpack the archive.
  4. Filenames containing special characters are not displayed properly:

Cause

Decoding issue in Windows Explorer.

Solution

Unpack the archive with 7-zip - a free file archiver: