57501: (Fixed) Acronis Backup Cloud / Acronis Backup Service: Backup Fails with "The system cannot find the file specified"

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Symptoms

Disk-level backup fails with:

Error code: 5
Module: 16
LineInfo: 0x8D5BF87C202E874B
Fields: {"$module":"disk_bundle_vs_1088"}
Message: Failed to initialize the snapshot manager library.
------------------------
Error code: 9
Module: 0
LineInfo: 0x02AACB7B2AB852AC
Fields: {"code":"2","$module":"disk_bundle_vs_1088"}
Message: Unknown status.
------------------------
Error code: 65520
Module: 0
LineInfo: 0xBD28FDBD64EDB8F4
Fields: {"code":"2147942402","$module":"disk_bundle_vs_1088"}
Message: The system cannot find the file specified

Cause

Issue in the product.

Solution

The issue has been fixed in version 5, please update to the latest build.

As workaround for previous versions, update the SNAPAPI module to version 2628: download the new version here, unpack and install it on the affected Agent machine. Run the backup.

 

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