57469: (Fixed) Acronis Backup Cloud / Acronis Backup Service: Backup to Cloud Fails with " Error 0x1350001: The activity state has been repaired after unexpected failure"

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Symptoms

File-level backup of a Windows machine to cloud fails with:
Error code: 53
Module: 309
LineInfo: 0x2E7E9E174F1FB70F
Fields: {"$module":"agent_protection_addon_vsa64_1150"}
Message: Several activities have not succeeded. Details: CF6F72A1-93EF-4029-94F4-E5B201261FCA: Error 0x1350001: The activity state has been repaired after unexpected failure. | line info: 0x7564da35b0f1eb08 | $module: mms_vsa64_1150 ED0C1CEC-D4A9-4E77-ADB0-E45590736C00: Error 0x1350016: TOL: Failed to execute the command. Backup workflow | line info: 0x8d165e86fb819595 | CommandID: F30407D6-601F-11E0-9C67-FF46DFD72085 | $module: mms_vsa64_1150 | | error 0x1350016: TOL: Failed to execute the command. Backup workflow | line info: 0x8d165e86fb819595 | CommandID: F30407D6-601F-11E0-9C67-FF46DFD72085 | $module: gtob_backup_command_addon_vsa64_1150 | | error 0x1490002: Step 'Backup' has failed. | line info: 0x8edc81ea38faba3c | TraceLevel: 0x1 | $module: gtob_backup_command_addon_vsa64_1150 | | error 0x1350016: TOL: Failed to execute the command. Tol::IsolateCommand | line info: 0x8d165e86fb819595 | CommandID: 4504F8D4-2727-42AB-BB4F-A42EDBB790A0 | $module: mms_vsa64_1150 | | error 0x1350001: TOL: Process 'service_process.exe' has failed. | line info: 0x997a6f2085ead06d | $module: mms_vsa64_1150

Solution

The issue has been fixed, please update to the latest build available.

Should you still experience this error and need assistance, collect information as described in Acronis Software: Troubleshooting Application Crashes and contact Acronis Customer Central with reference to this article.

 

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