57423: Acronis Cyber Protect Cloud: Connection to Cyber Protection console fails with “wcsServiceUnavailable”

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Last update: Wed, 2020-04-15 11:31

Symptoms

You attempt to login to https://cloud.acronis.com/ and recieve the following error message:

{"reason":"wcsServiceUnavailable","context":{"_internal":"100011:-1:-1"},"date":"2015-11-11T11:11:11.111111+00:00"}

Cause

Cyber Protection console is temporary unavailable for your datacenter. As a result you cannot modify your backup plans and manage machines.

Scheduled backups are not affected.

Solution

Login to Cyber Protection console again in 10 minutes.

Such incidents are constantly monitored by Acronis and resolved immediately.

More information

In case after 10 minutes Cyber Protection console is still unavailable, please contact Acronis Support.

 

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