57423: Acronis Backup Cloud: Connection to Backup Management Console Fails with “wcsServiceUnavailable”

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Applies to:

Symptoms

You attempt to login to https://cloud.acronis.com/ and recieve the following error message:

{"reason":"wcsServiceUnavailable","context":{"_internal":"100011:-1:-1"},"date":"2015-11-11T11:11:11.111111+00:00"}

Cause

Backup Management Console is temporary unavailable for your datacenter. As a result you cannot modify your backup plans and manage machines.

Scheduled backups are not affected.

Solution

Login to the Backup Management Console again in 10 minutes.

Such incidents are constantly monitored by Acronis and resolved immediately.

More information

In case after 10 minutes the Backup Managemet Console is still unavailable, please contact Acronis Support.

 

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