57243: Acronis Backup Advanced 11.7/11.5: "The service did not respond to the start or control request in a timely fashion" Error

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Symptoms

After reboot, an Acronis service is not started automatically. In Windows event logs you can see this error message:
The service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

Cause

The service could not initialize in the given time frame.

Solution

Increase the time-out value for service startup process:

  1. Open Windows Registry: Start -> Search -> regedit.exe
  2. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\
  3. Create a DWORD named ServicesPipeTimeout.
  4. Set a value greater than 30000. Generally, 60000 should be enough. The value is set in milliseconds, base is decimal.

 

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