Expand All / Hide All How to upgrade to a new version of Acronis Access Connect? Upgrading to a new version of Access Connect is an easy and straightforward process. Upgrades from ExtremeZ-IP to Access Connect require no special configurations either. In both cases, please start the Access Connect installer and proceed with the steps below. Start the Access Connect installer and press "Next". Accept the license agreement and press "Next". Press "Install" and when the installation procedure completes, press "Finish". Where the latest version can be downloaded? The latest released versions of Acronis Access Connect are always available here. How do I check which is the latest released version? Please click Check for Updates button from the Access Connect Administrator console. This will check our web-site for updates. How do I check whether I am eligible for free upgrades? If you have a valid support contract for Acronis Access Connect, then all upgrades are free for you. I don’t know whether I have an active support contract for Acronis Access Connect. How can I check it? Please go to Acronis Access Connect Latest Releases page -> Server Installer. You will be asked to provide the serial number you owe and then review your support contract details. Can I have both servers side-by-side during the migration or will that be a problem? For Subscription licenses, Acronis Access Connect may be installed on an unlimited number of physical Windows-based host servers. For Perpetual licenses Acronis Access Connect may be installed on one physical Windows based host server. So, you should disable the old server first before specifying the full serial number on the new machine. There are no conflicts between coexisting servers, apart from two servers running with the same perpetual serial number. Please refer to KB 57122 for more details. Do I need to recreate the settings after the upgrade is done? No, the existing configuration will be preserved. Can we upgrade in our environment? How do we know that we can upgrade to the latest version using same hardware/system resources? Hardware requirements for Acronis Access Connect are always listed in our user-guides which are available at http://www.acronis.com/en-us/support/documentation. For example, system requirements for Acronis Access Connect 10 can be found here. What version would be preferred: ExtremeZ-IP 9 or Access Connect 10? What is the difference between them? The latest version is always preferred. KB 39514 explains why you should keep your software and systems up to date. Differences (enhancements & fixes) can be always found in our official Release Notes. Does upgrading Acronis Access Connect require downtime and how much time does it take for a single server? It doesn't require significant downtime. Mac clients will be disconnected for a couple of minutes since the "Access Connect File and Print Server for Macintosh" service will be restarted. The downtime is usually up to 5 minutes. Do I need to uninstall my current version to install the latest one? No, you do not have to uninstall the previous version to install the new one. Access Connect installer automatically detects the existing version and upgrades it to the newer one. Is a reboot required after upgrade? No, server reboot is not required. Do I need to do consequent upgrade (e.g. from 8.1 to 8.2 etc.) or I can simply upgrade from 8.0 to latest version (10.0)? You don't have to complete any pre-upgrades. For example, you can just upgrade the current version of ExtremeZ-IP 8.1.1 to the new Acronis Access Connect 10.0.2 directly. Do I need an upgrade key to upgrade to newer version or can I use my current product key? No, you don’t need it. There are no upgrade serial numbers (keys). You continue using the previous one. How do I upgrade Acronis Access Connect in a clustered environment? If you are using Acronis Access Connect in a clustered environment, you will need to run the new installer on each node when the node is passive. The cluster settings will remain intact and do not require reconfiguration. Feel free to refer to KB 39493. After upgrade, do I need to re-share the folder on the server? No, it is not necessary. At user end do I need to do any setting modification? It is not necessary to make any changes on the client side. How do I upgrade trial to full version? Do I need to reinstall the product? No, you do not have to do an uninstall. If you need to upgrade a trial version to the full version, please follow these steps: Click Licensing on the Acronis Access Connect Administrator window. Click Add License and type or paste the full serial number Click OK, then close the Add License dialog box. If Acronis Access Connect detects any problems with the serial number you entered, you will be notified.