Check the "Acronis Remote Agent" and "Workstation" services to solve the issue

This article applies to:

• Acronis Backup & Recovery 10 Advanced Server
• Acronis Backup & Recovery 10 Advanced Server - Small Business Server Edition
• Acronis Backup & Recovery 10 Advanced Workstation
• Acronis Backup & Recovery 10 Advanced Server - Virtual Edition

Symptoms

1. You run Acronis License Server of Acronis Backup & Recovery 10 and click Manage licenses on the local machine:

   

2. The product errors out with the following error message:

   E000807D5: 'NAME' cannot be found

   

Cause

There are three possible causes:

Acronis Remote Agent service is not started;

Workstation service is not started;

The installation of Acronis License Server was corrupted.

Solution

• On the machine where the Acronis License Server is installed, check if Acronis Remote Agent and Workstation services are started:
  • Hit Start-Run and type in services.msc;
  • On the Services window, right-click on the following services and select Start:

    Acronis Remote Agent
    Workstation

    To make sure these services are always started, double-click on each of them, set the Startup type to Automatic and click OK.

  • If the issue persists, the most probable cause is that the installation of Acronis License Server has been corrupted. To fix it, please do the following:
    • Please uninstall Acronis License Server from the machine;
    • Perform a clean installation of Acronis License Server on the machine.

More information

See also Using Acronis License Server.