57147: Acronis Backup Software: BSoD after Restore to New Hardware with "Stop 0x0000007B" Due to Missing Drivers

Symptoms

  1. You restore a machine to dissimilar hardware and apply Acronis Universal Restore.
  2. The process completes successfully, but the restored machine goes to BSoD with error "Stop 0x0000007B".

Cause

Drivers for the new hardware are missing or do not match the hardware.

Solution

You need to verify that the specified driver matches the new hardware:

  1. Collect Acronis Universal Restore operation log (see this article) or recovery with AUR operation log.
  2. Open the log file and find rows containing:
    Device '<vendor><model><version>' is detected.
    For example:
    Device 'PCI\VEN_1000&amp;DEV_0030&amp;SUBSYS_00000000&amp;REV_01' is detected.
    Acronis Universal Restore lists all devices that are essential for successful system boot-up.
  3. In the next step Acronis Universal Restore is searching for the respective drivers. If a driver is missing, an error is captured in logs, for example:
    Cannot find device driver for '<vendor><model><version>'.
    For example:
    Cannot find device driver 'PCI\VEN_1000&amp;DEV_0030&amp;SUBSYS_00000000&amp;REV_01'
  4. Note the device's full ID.
  5. Open the folder with the drivers for this device. If you are changing more than one hardware component and need to find out which one is causing the problem which driver pack to check, find the device by the PCI ID using PCI ID database.
  6. Once you have localized which device is causing the problem, locate the respective driver pack and open the .inf file in an editor.
  7. Search for the driver by the ID noted in step 4.

If this exact ID is not listed in the .inf file, this driver pack does not contain the necessary driver. Look for it on the vendor's website or contact vendor's support.

If the PCI ID is present, make sure it matches the architecture (32-bit/64-bit) of your operating system. Some hardware manufacturers place drivers for 32-bit operating systems and for 64-bit operating systems into two folders of the driver pack while naming them identically. During Universal Restore operation, a driver used might not match the architecture of the operating system. Check the driver pack and leave drivers matching the target OS architecture only.

More information

If the PCI ID is listed and the BSoD still occurs, the problem has another cause. Please contact Acronis Customer Central for assistance.

See also:
Acronis Backup Software: BSoD after Restore to New Hardware with "Stop 0x0000007B" Due to Restricted Installation of Devices
Acronis Software: Troubleshooting Universal Restore and Bootability Issues

 

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