If necessary, you can downgrade Acronis Files Connect to a version of ExtremeZ-IP. All you need is the desired version's installer.
- Open an elevated command prompt.
- Enter the path to your AcronisAccessConnect.exe surrounded by quotes and add the -DowngradeToVersion9 switch.
e.g. "C:\Program Files (x86)\Group Logic\ExtremeZ-IP\AcronisAccessConnect.exe"
- Run the ExtremeZ-IP installer and complete the installation proccess.